Mobile technology helps her to be organised

BBB Customer Reviews

Customer Reviews from a Brand You Trust.SM

Consumer experiences matter to Better Business Bureau – and businesses! BBB customer reviews allow customers to post positive, negative or neutral reviews about marketplace experiences with businesses, brands and charities.

Start a review
Complaints & Customer Reviews

BBB makes it easy for consumers to file complaints and customer reviews. Learn more about what each is and how they can impact a business.

About BBB Customer Reviews

Consumers say information found in customer reviews helps them choose trustworthy businesses. Read more about BBB Customer Reviews.

About BBB Complaints

BBB is here to help consumers who have had an issue with a business. Read more about the complaint process.

Should I file a Customer Review?

Consumers can report their experiences with a business in several ways. Read more to find out which way is right for you.

FAQs

Have questions? Read answers to some of the frequently asked questions about BBB Customer Reviews.

Submission terms

Read the BBB Customer Review Submission Terms to understand what is involved in submitting a BBB Customer Review.

Woman looking for customer service on cellphone with the best five star rating
Encourage - don't prohibit - customer complaints and reviews
Diverse family couple clients having claim about contract conditions
BBB Business Tip: How to handle negative reviews
giving five star feedback
The power of customer reviews

Read this Better Business Briefing to discover more information and tips regarding reviews

customer review - woman using phone to rate her experience about online shopping service and product quality
Are paid customer reviews legal? Does BBB allow paid reviews?

Are paid customer reviews legal under the FTC Act, and, if legal, do they violate BBB policy?

example of a fake review giving praise with no detail

How to spot a fake review

Have you ever read a review that you think is fake? Most of us have. BBB gives you tips on how to spot a fake review. 

Spot a fake review