Customer ReviewsforNorthland Kia

As with any car purchase, we spent a significant amount of time negotiating and coming to agreement on a purchase of a KIA Sportage at Northland KIA. Once we put down $5000.00 as a purchase deposit, when all negotiations were over, that’s when Laurie decided to present us with warranty packages and other exterior options. This would impact our purchase price and should have been presented before purchase agreement. Laurie continues to show her incompetency by giving us the wrong vin number for us to register with our insurance. What would normally be a routine procedure took hours of our time to rectify due to her incompetency. The day we went to pick up our vehicle, after we transferred the registration of our trade-in vehicle, Laurie again presents us with the “free lifetime oil change” package. Josh the salesman touted and showcased the “free lifetime oil change” included in the car purchase. Nowhere did he say that in order to receive the “free oil change” we would have to pay $69.99 (and up) every 6000kms maintenance checks to ensure warranty validity. The sales people at Northland KIA are dishonest, incompetent, unforthcoming and unethical in their business conduct. Having purchased several vehicles here in Calgary, I have never felt so swindled and tricked at a car dealership purchasing a new car. Thank you to Darren (general sales manager) for returning our deposit back. Even at the very end Josh and Laurie had to stick it to my family by making it extremely difficult for us to reverse the vehicle registration. Caveat emptor - buyer beware!!!

Went to Northland Kia to look ** *** ********* as heard it was a good car at a good value. The car is advertised at $52,000 on the Northland Kia website. They refused to sell the car for the asking price unless we agreed to a servicing package for $12,000. Basically oil changes for life. Other *** dealers charge around $2,500 for a similar package but include this in their advertised price. Clearly misleading advertising. Sales person didnt know anything about the car and didnt know the Prov and Fed regulations around false advertising.

I brought my sportage in because when I Accelerated my car would go in a safety mode and not let me drive over 20km. This would be the second time it happened in 2 weeks. I had to get my sportage towed to kia northland. When i was there i said my check engine light is on and I cannot have my RPM go over 3 as my car shuts down. so what do i have to fix so this doesn’t happen again, they fixed what I thought was the problem but apparently not. Before I could even drive off the lot the check engine light was on again, i went back in. 20-30 min later they said okay good to go. 2 days later I called because the check engine light was back on. The Receptionist left a message for the service manager to call me back which he never did. So today i called because not only has my light remained on since i called in February but now the 4wd Indicator light is on. The Receptionist was amazing and passed my concern on to yet again the service manager. Well he called me back and he was Argumentative, dismissive, he cut me off from talking, he was VERY Disrespectful. He told me it’s my fault because i never fixed what he said i needed done. I again tried with him over talking me to tell him i asked what needed to be fixed and that NO one said that i Immediately needed to fix knock sensor. I told him numerous times that he needs to D escalate the conversation but he became Immature and snotty in his tone like i was an idiot. He continued to tell me I didn’t do what i was told. He was gaslighting! Please be careful with this service manager as they will mess up your vehicle and then blame you for the issue.

Tried to purchase a car from them cash. I offered them their asking price plus tax. They declined my offer. Why? Because it didn't include their $700 admin fee plus it's taxes. Please tell me why I should have to pay $700+tax fir the pleasure of doing business with them?