Customer ReviewsforKnight Plumbing, Heating and Air Conditioning

I was told by ****** when I booked a plumber the callout fee was $99, and $135 per hour after based on the portion of the hour spent. When the plumber arrived on July 8th he said it would cost $400 to change out the kitchen taps and replace a water shutoff valve that leaked. I told him the hourly rate I was quoted when I booked. He said they had new management or a new owner. I asked him to phone his manager and straighten it out but he didn't. He said either I pay the $400 or he would leave. I foolishly said I would phone the management and sort it out afterward and to do the work. He tried to engage my wife and I in conversation telling us about various plumbing issues in his past. It was so bad my wife had to leave the room so he would stop talking and do the work. In spite of his trying to chat, he finished the job at 1.05 pm (started at *****). This amounts to 1.5 hours @$135 =$202.50. I phoned Knight right away and talked to ***** who said it shouldn't have been a fixed price but the hourly rate I was quoted. She said she would pass it on to management. I phoned again the next day raised the issue with ****** who said a manager would call me within 2 business days. I asked to speak to a manager and was told they couldn't. I phoned Knight again July 11th and was told by ******** that I should have been charged the hourly rate and usually they waive the callout fee if the charge isn't small. Everyone at Knight I spoke to agrees I was not charged properly but four business days have passed and no-one has contacted me to straighten this out.

Hello thanks for reaching out to Knight. I apologize for the delay in getting back to you. Has the office since reached back out to gather your details. If they have not please call back in and ask to speak to ****. I would be happy to resolve the issue.