ComplaintsforWest Edmonton Hyundai

• Initial Complaint

  05/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased my 2017 Hyundai Santa Fe from my parents, who owned it from new in June 2021. When I went to change the license plates I realized that the screws were seized so bad that the inserts were spinning and required replacement. In a panic, I took it first to ********* *******, who did a subpar job, essentially making my license plate unable to remove and reattach. I was refunded the labour charge, and July 20th I took my vehicle to West Edmonton Hyundai to hopefully repair. They proceeded to weld nuts (crookedly) on the back of my rear hatch with no heat shielding, leading to major paint damage on the front. I was charged $197 this day, which I disputed and got slightly reduced, but no non-damaging work was even done to my vehicle. I then got involved with ****** *****, the ******* *******, after complaining to ******* ****** and set up a time for my hatch to get fixed, which was dropped off Sept 3rd, and picked up Sept 8th. This was once again a shoddy repair job, as the inside was not addressed at all and there was still bolts/pieces of metal rattling around inside the hatch which had to be removed. I complained once again to ******* ******, but heard nothing more. Jump ahead to October 19th, 2022, I was cleaning my car and removed the panel to check out the "repair" again from the inside, and noticed rust starting to form. I contacted ******* ****** once again, and they told me that the ******* ******* had attempted to contact me and was not able to. The only potential evidence I have of this is two missed calls back to back while I was at work and unable to answer my phone. No voicemail, despite me having it set up, and no further attempt at communication after this. I understand that this has happened over an extended period of time, however I feel this is unacceptable the whole way through. What could have simply been declined as a job outside their scope of work has left me with a prematurely rusting car that I will have to fix out of pocket now.

  Business response

  16/03/2023

  The service department has looked after this with the customer.Tell us why here...

  Customer response

  20/03/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 18687613, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ***** ********
  

• Initial Complaint

  16/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The dealer received my Hyundai Ioniq 5 and when I went into the dealership and spoke with financing. She told me that they were waiting on an answer from the dealerships owner in regards to the 5K Federal Government EV rebate. According to her, the dealership has been having issues collecting the money back from the government with some of the rebates being denied and them being left on the hook for up to 5K. She gave no specific info on which EV's were denied. The reasoning they gave me was that the 2023 model that I am getting is more expensive than the 2022 I ordered. I pointed out that the iZEV program was updated and that the car does qualify and even Hyundai Canada shows the full rebate available. As a work around, She proposed that she would give me the rebate if I take 5K of my deposit and give it to them to hold until they get their money from the government or they will keep it if they get denied. She told me it can take them months to get the rebates if approved and I would have to let the vehicle sit if the owner says no and I refuse to let them hold onto my 5k. Emails are not responded to. Buy elsewhere.

  Business response

  13/12/2022

  We have resolved this matter, customer was signed on Dec 1st 2022. Customer was requested to leave only a $2500 deposit which would be refunded at approval of rebate. Owner came and met with Customer at time of delivery and confirmed customer was content with the decision and left the dealership satisfied. 

  Customer response

  14/12/2022

  
  ****** ******** *******

  
  
  I have reviewed the response made by the business in reference to complaint ID 18413792, and find that this resolution is somewhat satisfactory to me. I was not "satisfied" as a customer, but merely relented to get the experience over with and get my car.
  

  I will consider the complaint resolved for now.
  

  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  22/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  - RE car purchased there in Dec 2015, 2015 Hyundai Sonata GLS. - constant issues with engine rattle and burning excessive oil. - Has a 2.4 Theta II engine which is known for being defective. - Car problems started July 2018 when engine failure code came up while in Nanaimo. - Had a second breakdown due to an engine failure in 2019 and car towed to Spruce Grove Hyundai - car continues to burn excess oil...barely make it to next oil change - took to WE Hyundai last summer and asked to diagnose why burning so much oil. Was told nothing could be done about I and to just keep driving til engine seizes. - last had oil change done on Aug 11, about 1,000 I'm ago - this morning car engine died and car wouldn't restart. - car towed to WE Hyundai. Told ran out of oil. - told it just needs an oil change and I have to pay for that. - told can start oil consumption log and car has to be checked 7 times. - I have just over 190k km on car and engine warranty runs out at 200k km. - told nothing they can do about that - Asked why I wasn't told about this option when I took it in last year and shop foreman just said, "I don't know." - I have purchased 3 cars from this dealer, 2 of which were brand new. I am very dissappointed at how they are handling this issue and not taking any responsibility for the problems. - this car needs a new engine! I want to hear from the dealership owner.

• Initial Complaint

  22/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, i have a 2014 hyundai sonata gls which has been said to have manufacturing errors that is leading the engine to seize. This problem is occurring in most of the hyundai cars.one day My sister-in-law was going to her work and stopped by somewhere and when she returned her car did not get started. The engine got seized. By the grace of almighty no damage was done to her well being but what if the engine would have seized on the road?? Who would have been held responsible??? Then we took the car to hyundai. Paid 250 dollars for towing. They said we will see and if your engine is the one’s with faulty complaints then we would replace it for free. We were very elated cause we have recently paid off the car loan. Then after a month they say it was your fault you guys didn’t check your mail box and we have been sending recalls to everyone to come and get their vehicles checked. But when we told them we never received such recalls then when they confirmed the address it came out to be an older one. Who is at fault here?? We never knew about the problem. Then they said ok we will see waht we can do. Then after one month they tell us no we will not replace the engine as it is not under warranty. But the question is if the engine was not under warranty then this could have been told to us on the very first day!! What took them a month to check warranty??? Moreover they asked us to provide oil slips which we didn’t have. Nobody keeps oil slips these days!! And after that our work suffered our finances have suffered due to the harassment done my the hyundai motor vehicles. They ask us to get lawyer to talk further, that is something we cannot afford as we already suffered 2 months under their false pretenses.Manufacturing faults are always of the manufacturer not the buyer. Please help us get full compensation for the expenses incurred as well as repair or replacement of the car engine free of cost. Thank you. We will be obliged for your help! Regards, ********* ****

  Business response

  23/08/2022

  Good day,

   

  Sorry to hear about this concern. However we are not able to locate this customers information in our system using the customer name and phone number that was provided. Could you please provide us with a vin number to help us determine if this is one of our customers. Thank you.

• Initial Complaint

  28/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was working on purchasing a used car from Jerry A*******. There was a *** advertised online for 15,495. I test drove the Kia and got it independently inspected. When it came time to purchase the car they added a bogus "Smart Advantage" fee and refused to remove it. The advertised online price should be all-in-pricing but instead I got a bait and switch. Had I known the true price in the beginning I would have not got the vehicle inspected.

  Business response

  09/02/2022

  I'm sorry you fell this way. All customers will be encouraged to negotiate an agreeable price before cost of third party inspection. Please reach out to me about an instore credit so we can hopefully make you happy.

  Customer response

  09/02/2022

  
  Complaint: ********
  
  I am rejecting this response because: The agreeable price before third party inspection should have been the advertised price because the advertisement should be all in according to AMVIC. By offering a price after inspection which includes "Smart Advantage" which was described as "paying the office workers" Hyundai in fact altered the price AFTER third party inspection. In addition, any store credit or gift card should be documented through the BBB platform.
  
  
  Sincerely,
  
  ***** **********

  Business response

  10/02/2022

  I am sorry you feel this way ,but my offer still stands, and will have no problem sharing the outcome with BBB.**** ** *** *******

  Customer response

  10/02/2022

  
  Complaint: ********
  
  I am rejecting this response because: I see no acknowledgement of the price effectively being increased after third party inspection and I am not comfortable having discussions outside of this platform given prior history.
  
  Sincerely,
  
  ***** **********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩