ComplaintsforCraftedInwood Ltd
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Complaint Details
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Initial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Last fall, I contracted CraftedInwood Ltd to replace the baseboards and casings as well as the whole kitchen as part of a large home renovation. The work was to be completed by the end of November, 2023. The job was finished in March 1st of 2024.If the timing of the completion of the project was the only issue, I would not feel obligated to write this letter. The baseboards have many gaps that are obvious. When the workers were spraying those badly installed baseboards, they were careless and sprayed some furniture and the floor. The casings also show spaces large enough for a finger to be inserted behind them. As well, the kitchen drawers don't slide properly and don't fit the appropriate spaces. I have included photos of these unacceptable items. CraftedInwoolLtd has received half of the amount stated in their estimate. In order to ensure that the renovation was done correctly, I had to hire a second company. I trust that the Better Business Bureau will take the necessary action against CraftedInwood Ltd so others will not be subjected to their shoddy workmanship. Thank you very much,Business response
04/04/2024
This complaint holds no merit, and is made by a homeowner who is not a general contractor, and does not understand the industry. He had bragged many times about saving twenty plus thousand dollars by not hiring a General. That coupled with the fact that the house was in complete disarray every time we were onsite forced CraftedInwood to incur thousands of dollars in return calls and failed attempts as the site was not ready. CraftedInwood was also tasked by this client to fix damages caused by multiple other trades onsite. One of over 40 going concerns I had with this client is that it took around 4 months for him to figure out a simple electrical detail that impeded CraftedInwood from completing the kitchen as well as realizing any kind of profit let alone cover the wages paid to these employees.
As I told ************ am available to meet and discuss onsite or online anytime.thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.