ComplaintsforIsland Patio Furniture

• Initial Complaint

  19/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I am the owner of ****** ******** ******* * ******** where recently our business joined the local Garage Door Depot to become Premium Living Victoria Inc.. April 2nd (typo in our Credit Request that reads April 21) where I personally returned $485.98 plus 5% GST for total 510.38 of various approved for return and credit goods to a direct from China importer, dba; Island Patio Furniture Inc. ************ ****** ************ ******** ******************* I will upload the texts and e-mails confirming the credit approval and initially this was to be by e-transfer, the method by which ****** ******* ******* etc. paid invoices over 2 years for a range of patio and modular furniture. There is has been since April 4, 2021 an expectation, then many reminders the credit is due. Over the more than a year Mr. D****** has changed the conditions he requires to enable a credit, from the promised e-Transfer to by cheque, with an escalating series of conditions of issuance of a For Credit Invoice, then requiring the credit would be a cheque,and to reveal ****** business information he would already have in selling thousands of dollars of products to my company. Over 20 texts, emails to achieve a credit are on our records as evidence. To date despite several back and forth emails since April 27th, no cheque has been received by us. Emails are now ignored. Should we not receive the overdue credit cheque for $510.38 by the May 26th; being a A+ rated 9 year member of the Victoria BBB under ****** ******** *** ******* ****** ********* it is our intent to pursue achieving our credit by whatever Dispute Resolution Process is deemed appropriate. Mr. D******** last email indicated he would no longer be communicating with me, hence this Complaint to achieve the overdue by a year credit. It has become apparent to us Mr. D****** does not intend to issue this overdue credit ******* *** ***** ****** ******* * ******* ****** ******** ************ ****************

  Business response

  30/05/2022

  Instead of responsibly dealing with his leftover items that were the result of selling our seasonal products in the past, ******* *** dropped off these outdated, leftover items at one of our locations expecting a refund as if they were current items.  Generally, we do not accept returns of this nature from dealers and encourage dealers to sell them on clearance.  In short, these items should have been dealt with in the year their models were current, instead of when the items became discontinued of and of no value (thus the reason *** tried to pawn them off on us).  *** has now chosen to take an arrogant and belligerent approach to this matter, and as such, we do not intend to extend the courtesy of accepting this return of goods to which have no value after they are discontinued.   

  Customer response

  30/05/2022

  Complaint: ******** I am rejecting this response because Mr. D****** is lying. What he is not respecting is my trail of texts and emails to and from him documenting and confirming his agreement to accept the goods for return and also issue a credit. You have some of the most pertinent documentation as attachments in my complaint. Two of my staff will also confirm my actions. Please see the attached documents. Were these also forwarded to Mr.******** Please take whatever actions you require to escalate this complaint. Please also call me to discuss this. I undetstand having reached **** on this system that it is you ***** at local 322 handling this case. It is not just the outstanding $510.38 credit. It is also that Mr D****** will harm others with his unacceptable business practices. Sincerely, ******* *** ************
  ******* ***

  Customer response

  30/05/2022

  
  Complaint: ********
  

  I am rejecting this response because Mr. D****** is lying.
  

  What he is not respecting is the  trail of texts and emails to and from him documenting and confirming his agreement to accept the goods for return and also issue a credit.

  You have some of the most pertinent documentation as attachments in my complaint. Two of my staff will also confirm my actions. Please see the attached documents and reattach to Mr d****** as it is obvious he has not reviewed these.

  Were these also forwarded to Mr.******** Please ensure mr D****** reads the text HE sent and the emails where HE agree to the credit.

  Please take whatever actions you require to escalate this complaint.

  I understand having reached **** on this system that it is you ***** at local 322 handling this case. It is not just the outstanding $510.38 credit. It is also that Mr D****** will harm others with his unacceptable business practices.

   

  Mr. D****** should be advised I will add the actual texts or emails about his constant delays and requests for more information or differing information with each reaction in his clear intention to avoid his promised creditt, both verbal and written to issue a credit for all goods.

  It is also not the truth, per the itemized Credit Request the items returned are outdated. he still sells precisely the same as per pictures on his website.

   

  Texts:

   

  March 29th 2021 Deliver  returns to retail store

  April 4th 2021: "I can send you a refund...do you want E Transfer

  April 16th: Reminder to E Transfer. Several back and forths. Amount "sounds good to me"

  Jan 26, 2022  "Wasn't this settled last year?

  Feb 16, 2022 "just send me an invoice and I'll e transfer"

  Feb 19th  2022 sent to Mr D****** you an email per your directions from me with reminder for 3rd time of prior texts

  March 28th, 2022  sent to Mr D****** asking when cheque being issued

   

  Emails:

  18 emails Feb 18 to April 27 attempting to place blame on ******* *** for not requesting the credit properly. These clearly indicate an intent to not issue credit after contracting to do so.

  Mr D****** had all needed information from selling me thousands of dollars  in stock in a importer to wholesaler business arrangement.

  ********** ******* *** ************

   

   

  Business response

  14/06/2022

  Does *** have a packing slip as proof of what was dropped off as per the usual process for shipping goods?  Our staff did not sign a packing slip to verify the items allegedly dropped off, the date and time, what staff member received them, and who they were dropped off by.  

  I was going to take *** at his word as a courtesy but there is no longer any good faith between us as he has become arrogant and disgruntled.  *** has hired a college student to call and threaten us claiming to be a private investigator, further nonsensical behaviour.  

  There is no enforceable contract here for the courts to condor, otherwise *** is welcome to engage a formal civil tribunal to try and prove otherwise.  

  I recommend the BBB stop indulging ***’s vanity. 

  We have nothing further to say on this matter.

  Customer response

  29/06/2022

  WITHOUT PREJUDICE
  
  Updated Wednesday, June 29th, 2022
  
  The response from Andew D****** is not acceptable.
  Previous responses included the many text confirmations Mr. D******  received the returned goods after authorizing the return.
  See the pictures attached, showing the goods, at his retail store, with a picture of his employee. They are date stamped March 29th, 2021
  This is also clear evidence within several texts,  resent to Mr. D******, with his return texts  several times this past year.
  Mr. D****** confirmed   he would remit to us  owing me $486 plus 5% GST resulting in $510.38 owed to us.
  
  Mr D****** is now choosing to go around in circles to further demand a signed off pack slip of returned materials, despite we have provided  communications and now pictures his employee receiving the returned goods, with Mr. D****** acknowledging this several times , including  owing us the $510.38
  
  Mr D****** is now deflecting to say he was going to take me at my word,  and attacking my character; that there is not a valid receipt of returned goods; contrary to his own texts confirming the return and the $510.38 promised as always "forthcoming".
  This is a further contradiction to what is already on record. From our perspective we have ample evidence, including  admissible proof which we can present to any Authority or adjudicator over this dispute, so as to settle this matter one and for all.
  
  My Assistant ( not a summer student)  followed up recently and he attempted to verify the goods were packaged and loaded up by my Assistant and transported back to Island Patio Furniture per Mr. D******** specific instructions. 
  Mr. D****** chose to dismiss the further evidence the goods were returned as instructed and a credit promised.
  
  It has become apparent Mr. D****** has, as has been our experience for over a year, choosing to not honour his credit commitment knowing goods were returned.
  
  It is becoming clear also  Mr. D****** chooses to not act according to acceptable business practices in BC. 
  As well this matter is  consistent with the inappropriate manner Mr D****** treats some of his "dealers".
  Upon  recent  checking with Authorities, we  confirm Island Patio Furniture operates without a current business license with the City of Abbotsford, and is operating a retail business on ALR lands, contrary to the laws and regulations of what is permissible in  BC.
  
  Our next steps could include taking measures to ask the respective authorities to investigate these known realities; where actions and consequences occur once we launch a complaint.
  We must receive  the promised $510.38 credit due sent to us promptly; by e transfer by Friday July 1st, 2022  to ***mew@gmail.com with a communicated password separately to the same email. Otherwise we shall take whatever are possible BBB steps, or the Courts to achieve our overdue credit,
  
  Our point is our business buying from Mr D******, as a dealer  operates legitimately and with appropriate adherence to the laws of BC.
  
  Not only is Mr D****** refusing to follow through with an established credit long overdue, further proof of his inappropriateness in the manner the business operates is he does not have a business license, (quite some time, except for when he operated  a retail business in retail space briefly).  The site he operates from for years are  *** ********* where only agriculture is permissible. 
  
  Tthe matter of an appropriate contract to return goods is yet another contrived excuse to not pay for credit long ago proven and overdue.
  That Mr D****** avoids staying within normal business practice and within the law, is  consistent with his  decision to not pay credit that is legitimate.
  
  By this latest email please escalate my Complaint and take the next step towards a resolution. Please advise him I will take whatever steps are possible to receive the overdue credit, and could expose the manner his business actually operates.
  
  Too many customers are treated inappropriately by Mr. D****** to allow him to persist in avoiding overdue commitments.
  
  ** ******* **** **** *** ******** ****** **** ********* *** **** ******* ***** ** ******* ******* ******* ******** *** ************* ********* ** ** ******* *** *********
  ******* ***

  Business response

  13/09/2022

  I have already responded to this complaint and have nothing further to say.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩