ComplaintsforFungo

• Initial Complaint

  08/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On Feb 24th 2024 I payed Fungo travel agency $1087.96 plus $36 process fee for them to book a round trip, NON STOP flight from ********* ** to ******* Fl for my 12yo son to come and stay with me during spring break from 3/13-3/27. Fungo travel agency completely messed up the flight to the point my 12yo son had a several hour layover in the middle of the night which was completely unacceptable for a 12yo. When we called to tell them they made a mistake in the booking they agreed but refused to give us another flight or any amount of refund. When we called back the next day to speak with the office manager, again they agreed they made a mistake but again refused any help or any refund. Ultimately i had to purchase another ticket on my own and my sons trip was cut 2 days short. Since then Fungo has stopped responding completely. Please help.

  Business response

  24/04/2024

  I am writing to address a dispute that has arisen concerning a ticket booking made through our agency for Mr. *******;on February 24, 2024.
  I processed the booking for a round-trip ticket from **************;to ************;for Mr. **, totaling $1123.96, including a service fee of $36. It is important to note that Mr. *********;date of birth was provided during the booking process, indicating that he was 12 years old at the time. Despite this, the ticket was approved by United Airlines, and I proceeded with the issuance.
  However, upon Mr. *********;arrival at the airport, he was denied boarding by the airline. Following negotiations, the airline agreed to provide Mr. *******;with a credit of CAD $1087.96, which he could utilize at his convenience. We assured Mr. *********;mother that we would assist him in redeeming this credit towards future United Airline tickets within the next year, up until February 23, 2025. However, she refused to take the credits and insisted that our agency should refund her.
  It was the airline's discrepancies in ticketing procedures that caused this issue. As a booking agency, we only provide services to help guests book their flight tickets. Our agency does not issue the tickets nor do we take payments from guests. The airlines are the ones ticketing and taking payments. We practice protocols according to United Airlines' requirement when we made the booking and have no control over any decisions made by the airline. We did what we could to help Mr. *******;get his credits from United Airlines, but we cannot "refund" a payment that was not paid to us.
  We strongly suggest that Mr. *******;and his mother take the credits from the United Airlines. We are committed to upholding our promise to Mr. *******;and will provide proper assistance in facilitating the redemption of Mr. *********;credit towards future United Airline bookings. 
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩