ComplaintsforTraveland RV
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Complaint Details
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Initial Complaint
16/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We bought a camper from traveland Rv supercentrer July 20th 2024, with pick up date set for Aug 6, 2024. On the day of pick up the walk round was completed with the trailer connected to power from the ** place, the trailer was then used for a camping trip at which time it was discovered that none of the lights or plugs were working under the solar power, also the furnace would not work at all night time and only certain times during the day. The ac unit was not working either. On Aug 14 the trailer was taken back to the dealer and we advised them of the issues and we met with rude comments from the staff and making it sound like it was our fault that it didnt work. We are within the 30 day window for returning through lemon clause and getting laughed at on the phone by the manager over us saying we are not wanting to keep this unit due to issues with Electrical that shouldve been picked up on when they preformed the *** before they sold it to us. We no longer want this trailer and had to pay out of pocket for a generator and portable heaters just to stay warm for the 4 days it was being used. We also have video with date and time stamped of when we returned it if required. Any question please feel free to contact me ************Business response
19/08/2024
*** & ******* purchased a used 2022 Sportsmen travel trailer July 20, 2024. The unit was ***d by a Journeyman Technician with over 20 years in the industry. The *** took 4 hours and then the unit was detailed. *** & ******* took delivery August 6, 2024. *********** staff did a unit orientation with them when they picked up August 6, 2024. No issues were noted during their orientation. The trailer was purchased with warranty. Our records show the customer made no contact with ********************** until the customer brought the unit on August 14, 2024, demanding to return the unit. The Service staff do not have the authorization to take the unit back regardless of how adamantly the customer asks. *** & ******* removed their personal items and the license plate.
August 16 another journeyman technician inspected the unit. The technician found the main fuse from the battery in the power center was blown. All battery connections to the converter were tested. The furnace was removed from the unit and our technician bench tested it. We were unable to replicate the issue the customer was having. As a precaution while the furnace was out, we replaced the furnace control board. Our technician plugged the trailer into our 30amp service, and the air conditioner worked great. The air conditioner requires a 30-amp serviced site. The 120 V plugs in the trailer require a serviced site to function. The solar and battery are low voltage and only run 12V items such as furnace and lights. 120V plugs and air conditioning are not functional without plugging in.
As attached the unit was inspected and signed as being in acceptable condition when the customer took delivery. We are confident in the repair our technicians performed. The repair and the unit are under warranty. Traveland RV goes to great lengths to look after customers. We are open 7 days a week and have stores in 7 different markets. The unit is ready for travel. We would look forward to going through the repair and doing another orientation with *** & *******.Initial Complaint
12/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Approximately a year ago I requested Traveland RV Superstore come out to replace the motors on our electronic blinds in my motorhome that were no longer going up and down by the remote controller. I paid $168 for a person to come to our residence using their mobile truck service. The serviceman sent by the company replaced the motors, but broke the tool that adjusts the stop and go distance for the blinds to go up and down via the remote. Traveland sent a serviceman again and again, but they were uncertain about how to adjust the electronics using the tool with the remote, and kept breaking the adjustment tool, so I remain with blinds that do not stop rolling when I press the remote. For months now, Traveland has not bothered to send out someone who knows how to fix them properly . On another occasion I requested Traveland's mobile service to come to our motorhome to remove my dryer for repair as it had stopped working, again paying $ for the mobile service. The serviceman who came out told me that he could not remove the dryer from the closet it was in, that a carpenter had to come to cut and remove all the wood cabinetry around the washer and dryer stacker unit. I consulted another RV service repair shop and they were able to remove the wooden support pieces (held in with pocket screws) for the dryer without taking off the finishing wood of the cabinet. They removed the dryer, took it to another RV shop for repair, returned it to me, and reinstalled the dryer within the cabinet without damaging anything. I did not receive any reimbursement from Traveland for their failure to understand what they needed to do for this repair, and their failure to provide any service to me. My wife and I live in our motorhome full-time & work; much effort is required to remove items, pack everything up, and travel into Langley. When we have done this in the past, our experience has been that Traveland cannot complete the repair in a timely manner, and we have to leave it there.Business response
16/01/2024
The dealership will send out a technician with the experience to complete the repairs.Initial Complaint
14/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased RV November 27 2022 Was told rv was new and purchased extended warranty as well and many other extras bringing the total to over 220k. First trip out with the rv I noticed this was NOT a new unit. Many problems with the unit including the sink falling apart causing a flood. About 20 issues with the unit. Had to book appointment many months in advance and when I finally got in they told me the unit was used and they wouldnt be covering these issues. It turns out this is not a new unit but a used product confirmed at the dealership. All the paper work that was given to me says this is a new unit including the credit agreement. The dealership says that their paperwork says it is a used unit and cannot explain why mine says new.Business response
17/07/2023
Customer was fully aware of the used condition of the vehicle. Provided as evidence is the bill of sale which states that the unit is used. Customer has initialed beside the description of the vehicle that states it is used. Customer needed a co-buyer so his relative (****** * *******) also signed the document digitally through ******** and that is the copy that is provided. Customer is claiming that they have never received this bill of sale which is demonstrably false. Customer bought this unit in November of 2022 and is now in July of 2023 raising this concern.Customer response
21/07/2023
Complaint: ********
I am rejecting this response because: The paperwork I received states this is a new unit. See attached
Sincerely,
***********************Business response
21/07/2023
Customer has provided the financing contract with the bank for his loan as evidence that the vehicle was sold as new. While this is an error, it is not the contract for the purchase of the unit and the customer would not have relied upon it to determine the condition of the vehicle. The financing contract is initiated after the customer has agreed to purchase the unit. The attached worksheet captures the negotiations that took place when the customer put the deposit down on the unit on November 15, 2022. It very clearly indicates the vehicle is used. The vehicle also had 5977km's on the odometer and this was also indicated on the worksheet and bill of sale. Customer fully understood the used condition of the vehicle. Customer seems to be claiming that he doesn't have or wasn't given the bill of sale which is not possible as can be verified by ********.Customer response
25/07/2023
Complaint: ********
I am rejecting this response because: Clearly there is an error and misrepresentation on the condition of the vehicle as according to my paperwork received and admitted by the company. Several issues with this unit that would have been found it i was given the chance to have an inspection on the vehicle. This was not done as I was under the impression it was new and issues would be covered under the warranty. I have around 10 issues that need to be fixed from day 1
Sincerely,
***********************Business response
26/07/2023
Nothing further to respond.Initial Complaint
16/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
They asked me to put a deposit of $2000 to hold a 5th wheel until a purchase was made. I decided not to make the purchase. They refuse to give me my $2000 back. I spoke with the manager, he was very rude and straight up told me he was going to keep my deposit of $2000. I didn't think a business could rip off people like this. I'm not in the business of giving thousands of my money away for nothing.Business response
04/07/2023
Customer purchased on May 25, 2023. Customer left $2000 Non-Refundable deposit and set delivery date for June 12, 2023. See attached bill of sale. Customer signature under line for "No Subjects, Deposit Non-Refundable". Customer called sales manager on June 11, 2023 to cancel the purchase and delivery of the 5th wheel. Vehicle had already been through the shop and detail and prepared for delivery. ******** was informed that his deposit was non-refundable and that we would be keeping his deposit. ******** told the manager to *** **** ******** and now claims that the manager was "very rude".Customer response
05/07/2023
Complaint: ********
I am rejecting this response because: I do not want to purchase the 5th wheel. No means no. I just want my money back. I work hard fir my money and thus company doesn't respect that. The next person that decides to purchase this is going to go through the sane process of paying for detail and all that. I have text messages from June 2 stating that I wanted info on payments before I move ahead. I did say that to the manager and he lucky I wasn't there to tell him that to his face. **** ** * **** ***** ** * ***** *** **** *** *********
Sincerely,
*********************************Business response
21/07/2023
Good Afternoon,
You can close the complaint. We lived up to our end of the agreement and would expect the customer to do the same.
Thanks *****Customer response
22/07/2023
Complaint: ********
I am rejecting this response because: it cost me $2000, for nothing. They keep my money? ****** ***** *** ** *** * ********. ******* **** ****** *** ***** *** ****** **** ****. I work hard for my money and they just get to take it from me.
Sincerely,
*********************************Initial Complaint
12/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order with a deposit of $2000 for a recreational vehicle in stock with Traveland the vendor in the afternoon on Sept 9, 2022. Neither the sales contract (attached) that I signed with the vendor specified that this order could not be cancelled nor have I been told by the vendor that this order could not be cancelled. In the morning of Sept 10, I decided not to proceed with this deal. Then I called the sales representative to inform him my decision. He agreed right away on the phone that this order could be cancelled and my deposit would be fully refunded to my credit card. However, he changed his mind, refusing to refund my deposit after he talked to his manager with the excuse that they were preparing my order. I don't know what happened when he talked to his manager which led to this change. My request is to have my deposit fully refunded.Business response
12/09/2022
ON THE CONTRACT THE CUSTOMER SIGNED THAT THE DEPOSIT IS NON-REFUNDABLE. THE CUSTOMER SPENT HOURS NEGOTIATING THE DEAL AND FINALLY CAME TO AN AGREEMENT AND SET A DATE FOR PICK-UP.
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Customer Complaints Summary
9 total complaints in the last 3 years.
5 complaints closed in the last 12 months.