2 Customer Reviews
Review from Scott D
1 star21/03/2024
Awful experience. I contacted them for a quote to do my roof and they came out within a few days, took some measurements, etc. They said they would hand-deliver the quote within the week, a week went by and nothing. I called them and they said they would look into it and nothing. Called them again and they said they will look into it and have someone call me back and nothing. Completely ghosted.
Erickson Roofing Response
29/03/2024
Good morning, I have contacted Mr. Dwyer after acknowledging this review. We performed service work last fall at Mr. Dwyer's residence which went well. Mr. Dwyer then asked for a quote for a re-roof of the house so we gathered information to produce an estimate. In the meantime, we switched our system from mostly paperwork to digital where information gets uploaded to our cloud. In the transition we lost quite many sketches and information pertinent to the production of quotes. Mr. Dwyer's information was part of it. I offered to produce a quote right away and hopefully redeeming ourselves by offering a competitive price but his roof was already replaced. I hope Mr. Dwyer and the BBB understand that we produce over 60 quotes a week and this was not our intention to "ghost" or deliver a bad experience to our customers. We took the necessary steps to make sure this situation does not re-occurs. Please let me know if you have any questions. Best regards,Review from James D
5 stars01/04/2022
We contacted 3 companies to quote on a new roof for our house in Lantzville. Yanick from Erickson came over a couple of days later at the agreed time, and that same day we received a quote that was very competitive. We were so lucky that a crew became available and within the week, Murray and Dakota were installing the roof. They were experienced, knowledgeable, respectful, friendly, and communicated with me throughout the installation. Clean up was thorough and Yanick came out to make sure we were happy with the roof. The roof looks excellent and comes with a 10 year guarantee from Erickson., a company that has been and will be around for longer than that. No unexpected charges, no drama, great roof. We highly recommend EricksonErickson Roofing Response
05/04/2022
Mr D********* It's with great pleasure that I read though your review. At Erickson Roofing, we pride ourselves in customer service and make sure the finish product is as great as the experience with our staff. To know that the long hours spent in the office and in the field are transpiring through the entire process is highly satisfactory. Many thanks to you for giving us the opportunity to be of service. Best regards,
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