We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Wolf Pack Apparel has locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            ComplaintsWolf Pack Apparel

            Garments Printing and Lettering
            View Business profile
            View Business profile

            Current Alerts For This Business

            Pattern of Complaint:
            Pattern of Complaint:
            As of December 8th, 2023  BBB files indicate that this business has a pattern of complaints concerning the following issues:

            Delivery Issue
            Consumers complained that they ordered pet medication but did not receive the products.
            Consumers complained that the business did not respond to their messages regarding the delivery of their items.

            Customer Service Issue
            Consumers complained that they did not receive their product.
            Consumers complained that the business did not respond to their emails.

            Billing or Collections Issue
            Consumers complained that they were charged for products they did not receive.

            We offered Wolf Pack Apparel - Vancouver the opportunity to address the above identified patterns. We did not receive their response.
             

            Need to file a complaint?

            BBB is here to help. We'll guide you through the process.

            File a Complaint

            Complaint Details

            Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

            Showing all complaints

            Filter by

            Complaint Status
            Complaint Type

            • Initial Complaint

              14/11/2023

              Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              I ordered clothing from ************* in March 2022. All but one item were included but I was promised I would get the article of clothing when it restocked, given I had paid full amount for it. Months went by and I hadn't received article of clothing. Talked to post office workers here and there hadn't been any missing parcels or any undelivered parcels to my address at the time. Reached out to business and they promised they would look into it and get back to me. Didn't hear anything back. December 2022 I reached out again after inquiring about any missing parcels again. Business said they would refund me the money for article of clothing. Was never refunded. Reached out again Novemeber 2023. Business owner said they would get back to me after looking into issue hut never heard back nor answered any questions about missing refund. Have photos of email confirmations and screenshots of all times reaching out to Business.

            • Initial Complaint

              10/02/2023

              Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              I purchased a sweater from this company online on December 9, 2023 for $68.74 with shipping. I received a tracking number from *********** on December 12 saying estimated delivery date was December 16. When I did not receive the item I opened a ticket with *********** on January 12, 2023. *********** replied on January 19 that no further activity has happened with the package and that the sender will need to open a ticket to find out more. I reached out to Wolf Pack Apparel via their support email and via ******** messanger on the following dates... January 7, January 10, January 21, Januray 27, February 4 and February 9. No replies and the company has been active on ********.

            • Initial Complaint

              12/10/2022

              Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              I ordered a t-shirt on August 31, 2022 and sent the owner, Craig S*******, the full price including shipping of $38.50. I got the receipt from my bank saying that the e-transfer was complete. I waited a month - no t-shirt. I contacted him on Facebook and by email - NO response. I’m still waiting. In fact he ***** $38.50 from me. I’ve sent him notes privately and on his website - no response. Can you please contact him and tell him to refund my money. I’m a ****** living on a fixed pension and $38.50 is a lot of money. I DO NOT WANT the shirt now. It was for Sept 30 - Truth and Reconciliation day. Thank you.

            • Initial Complaint

              15/09/2022

              Complaint Type:
              Customer Service Issues
              Status:
              Unanswered
              On Saturday July 23rd I ordered a hoodie from this company and after several attempts to find out where my item was - 4x emails, ** messages directly to the owner Craig * S******* - to date I have had no response, no resolution, and no hoodie. ** * ****** ** ********** ******** * *** ***** ** ******* ** ********** ******** *** *** ******** ********* ** **** **** ****** ******** ** **** *** ********** ** *****. The total cost for the hoodie was not cheap at $68.74 total.

            Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Contact Information

            1201 8th Ave

            New Westminster, BC V3M 2R8

            Visit Website
            (800) 291-4914

            Customer Complaints Summary

            4 total complaints in the last 3 years.

            1 complaints closed in the last 12 months.