ComplaintsforSino-Canada International Courier Ltd
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Complaint Details
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Initial Complaint
07/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Hi BBB, I put some package delivery orders on 2023-01-08 for Sino Canada International Courier Ltd to deliver to China. Two packages are not deliver yet. The order numbers are ************** and **************. I tracked the packages. They were sent to customs of HeiFei,China on 2023-01-18. I asked the customs of HeiFei,China and was told the Ginseng is not allowed to send China and needs to be returned. Actually before I bought the Ginseng, I called Sino Canada International Courier Ltd and asked them if the Ginseng can be delivered to China. I got their confirmation Ginseng can be delivered to China. I selected their service - Personal Packages 7-10 days delivery time, tax and customer clearance included. After I asked the customs of HeiFei,China, I knew Sino Canada International Courier Ltd did not tell me the truth that Ginseng is not allowed to send China. I contacted with Sino Canada International Courier Ltd (604-207-0338) on 2023-02-19 ask them to return the packages. They did not take any action yet. It's two month since I put the delivery order. I want Sino Canada International Courier Ltd to refund me CAD340 which includes the packages amount (CAD200) and the delivery fee (CAD120). I attached with the screenshots of package information and delivery tracking information. I hope BBB can help me to solve this issue. Please let me know if you need more information. You can reach me at ************. Thanks a lot in advance. ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.