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Complaint Details
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Initial Complaint
22/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Paid 14k plus for a brand new hot water tank a few years ago. To. Date have had many issues with it. Finally the company admitted the manufacture had given a bad product. Company says they will install another tank. But we still need to pay 3k for the labour. Since the company admits it was a bad unit we should not have to incur any costs at all
Business response
22/07/2023
Thanks for sharing your experience, I'm sorry to hear you unhappy with your experience with our company. We are here to work with you to find resolution and I believe we have taken steps to do so. We have had continue conversations throughout the month of May & early part of June of this year. I have spoken to you and your father ****** the home owner, over the phone and in-person at your home to discuss to the replacement out the combination boiler. I do want to clarify that your boiler is in working order and at no time did I say the boiler is bad product. We did discuss replacing your boiler and would charge $3100 plus GST for labour. At which time you and your father had made it known to me $3100 plus GST was too high. Hearing & understanding your dissatisfaction we continued with more phone conversations. After which we had another in-person meeting and went further and reduced the price to $1550 plus GST to replace the boiler.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.