ComplaintsforEnvy Nail Salon
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Complaint Details
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Initial Complaint
20/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This establishment put acrylic nails on my hands on November 23. This went well. Today (December 17) I went back to have the acrylic nails taken off. It was very painful and they used an appliance to pull the nails off. I told the esthetician it was painful, but she did not care and continued to pry off the acrylic nails while speaking in another language (possibly mocking me) to her colleagues. There was some blood and she told me to wash my hands. My nails are destroyed and thin now. I purchased polysporin with hopes I do not get an infection. I have since read online that this is not the normal practice and that only lazy, inexperienced estheticians do this. This is at the Guildford Mall location of Envy Nail
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.