ComplaintsforReliable Parts
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
19/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
********* ******* ******** ****** ** **** ** *** ***** * **** ** ******* ********* ** ******* ** *** ** ******* ******** ******* Reliable parts address is 860 Century ST. Winnipeg MB. R3H0M5. Phone number is 204 783 3614. I have dealt with many companies and never had this problem before. I ordered a part from Reliable Parts for my dishwasher and long story short they sent the wrong part. It is not even close to what I ordered. The gentleman that I spoke with totally understood what I needed, he even asked me if I needed a extra part that can come with it, I told him no. I clearly said I just needed the circulation pump. Talking to a gentleman by the name of Andrew said that i would have to send the wrong part back at my cost and also said he would would not refund my shipping cost for the wrong part that they clearly had made the mistake. Although it is not a great deal of money, it is the very principle ** ****** ******** ** ****** **** ******** ********** ** **** **** *** * *** ******* ******** *** * **** **** **** ** * ***** ********** Thank you so much for your consideration and wait for your responseBusiness response
04/10/2022
Dear Mr *****
I am truly sorry the wrong part was sent to you. If you can return the part I will credit the part with the cost of returning it to us, just include a receipt for your shipping cost and the invoice number. Our policy or procedure is that any electrical item is not returnable and that any and all returns must be prepaid. Like I already stated, include your shipping receipt cost, I will credit this shipping cost up to and not exceeding $15.00, plus the complete invoice cost.
Return part to:
Reliable Parts LTD
*** ***** ********
860 Century street,
Winnipeg MB R3H 0M5
Jeff *********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.