ComplaintsforAtlantis Water and Air
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Complaint Details
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Initial Complaint
02/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had a whole house water filtration system and a whole house HEPA air filtration system installed in 2020. Initially the customer service seemed good. However, since 2021, we have been having major problems getting this company to provide the maintenance service they promised at the time the systems were installed. We understood that the water system would be serviced automatically on an annual basis, and we thought the air system was to be serviced as well. The water system is now overdue for servicing and the air system has never been serviced. I have called the office numerous times, but nothing seems to get done. Most recently, **** ******** indicated by phone he would come to our home today, December 2, to look at our systems, but he did not show up. We want something done about this. Both systems are quite expensive and if Atlantis is not going to maintain them, we want the systems removed and we will purchase from another company that is more reliable.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.