ComplaintsforBrown's Paving Ltd.
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Complaint Details
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Initial Complaint
11/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On July 12 /21 Browns Paving re-paved my driveway ,, for which I paid them $6626.30. The Paving company provided a written 2 year guarantee. Within the warranty period pavement surface has developed several low spot areas, similar to pot holes. One area of the driveway has dropped over an inch from one side to the other, as well as that lower side of driveway developing waves in the paved surface. I have contacted Browns Paving multiple times asking for assistance. They have not done any repair. On June 13/23, the owner of Browns Paving visited my property at 2:15 PM. Initially he maintained my pavement issues were not worthy of repair and that nothing was wrong with driveway. Then less than 2 minutes later he told my wife and me that the issues with my driveway were caused by an unsuitable sub-grade material. He went on further to state that I had informed his salesperson my sub-grade was suitable.. Which I certainly did not. I am not knowledgeable with construction methods or suitability of sub grades. My area of expertise is Journeyman HD Truck Technician. I should state that I have the original estimate proposal in my possession, which states very clearly price, length of warranty and hand written paragraph by Browns senior estimator which states, and I quote ... (Remove existing ashphalt and any unsuitable subgrade.) My warranty ends tomorrow, July 12, 2023. I have been ghosted by this company since mid June.Customer response
13/07/2023
Please find attached a photo of Browns Paving Proposal #6093..( Actually you already have this identical photo facsimile of Browns Paving Proposal #6093 sent to you in my original document photos) This document specifies the warranty provided. Please view upper center section of page header .. You will see directly below my phone number *********) , a warranty info box which states 2 years ... I appreciate your contact and am at your disposal for any further clarification. Regards .. Brian Bowser.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.