Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Neighbor and myself had our driveways torn up and repaved in May of 2022. The driveways started to break down. Every time we would spray the driveway down with water little pebbles of the driveway would start separating from the surface. Seemed to be that the asphalt didn't have enough tar in the mixture to keep it together. I had called the company twice and had to leave a message, my neighbor called and had to leave a message also. They then emailed him and he responded. He had come to look at the driveways and told us it was caused by the turning of the vehicle wheels in the driveway. He informed us that the driveways would have to be sealed and began to tell us it would be at our expense in which the neighbor stated that it should not be breaking down that quick. The employee **** then started to get aggressive and the neighbor stated he would seek action if it was not fixed at their expense. **** then stated they would come to seal it at their expense in a by the end of the month of September. We are now into October and the temperatures now are to cool to seal and he has never contacted us with any correspondence. **** has been avoiding us.
Business response
02/10/2022
Yes I actually called and left a message with your neighbor today on their voicemail been trying to get a hold of them called 2 times seals coming Tuesday I'll give you a call right now sorry for the inconvenienceCustomer response
03/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18155558, and find that this resolution is satisfactory to me.Initial Complaint
19/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On April 24, 2022 we had our driveway paved by this company. I have requested a receipt since that date and have not received one (likely because they forced us to pay cash.. I had a check prepared but wouldn't accept it or else it wouldn 't be our quoted cost which was tax free discount). Second issue came to light as the summer went on further. The driveway is so grainy (low tar quality asphalt is likely the issue), and the driveway can be rubbed away with a swipe of the foot. After multiple calls, emails and one contact reach out from BBB to remedy situation Owner Corey finally returned call only to say nothing wrong but we need to tar it ouselves. We came to an agreement that as driveway should not be crumbling after just a few months he would send "his cousin" to seal the driveway. There has been no confirmation of time or date of the sealling job and it now starting to be cold temperatures overnight. This is occurring for me and my attached neighbour (26 Lovell Lane) Both of us have been requestion receipts and both of us been asking for at least a seal job to be complete. We are not asking for a further discount or full redo, just simply him to send someone within a week to seal the driveway that is crumbling before it is too late and we have to redo full driveway in Spring and him claim he never did this one. (Typed this at night, can take photos later in sunlight to show claim, and scan the "quote" document)Business response
01/10/2022
Yes terribly sorry I am sending the seal this week and I can definitely give you a receipt I'm pretty sure nobody did ask me but if I'm mistaken sorry not a problem I will call you today with the date that the seal is coming in the future you can just call me you don't have to make a full complaint on the Better Business Bureau for a seal i already agreed to give you I'm just a phone call away hafe a good day thanksCustomer response
19/10/2022
Thank ***** for your help on this matter.I have finally receipt at least a photo of the receipt, which I can print for my records. And a non crumbling driveway after the sealing job was done.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.