Customer ReviewsforAll-Ways Moving and Storage Ltd.
27 Customer Reviews
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Review from Cheryl C
1 star02/05/2024
If I could put a minus 10 I would! This is THE WORST moving company I’ve ever dealt with. All of my items arrives soaking wet, mouldy, clothes and expensive items hanging out of boxes that were bought brand new. I had so much stolen and I also received other items that weren’t mine. They never answered any of my calls and emails. They delivered my items at MIDNIGHT in the rain on a truck with no cover. They were hoping I’d be asleep so they didn’t have to face me. They were turning the truck around headed to a storage unit, but I ran out and stopped them. NEVER USE THIS COMPANY!All-Ways Moving and Storage Ltd. Response
04/05/2024
we loaded cheryl goods Aug 28/2020 and delivered in 4 and a half days later at 8.30 pm at cheryl request in September 2020. The mold and wet boxes came from her previous flooded basement that cheryl had told the driver. The antique door was found and returned . We did nothing wrong on our part but as a repete customer we sent cheryl a etransfer Sept 10/2020 for 325.00 to help with the cleaning of clothes. We still have all the emails on file regarding this claim 4 years ago. JohnReview from Sophia D
5 stars09/03/2024
We had this company move our things from Quebec to Nova Scotia in October 2023, and it was such a smooth experience. Steve went through everything very thoroughly in the quote. Our movers, especially John, were so communicative, kind, and careful with our things. We appreciated everything they did. Highly recommend this company!Review from Wendy C
5 stars05/12/2023
Highly recommend this moving company Pick up and delivery was seamless and would definitely use again This was a cross province move and worked out perfectly WendyAll-Ways Moving and Storage Ltd. Response
08/12/2023
We like good news, Thank you for your support and recommendation . John& CrewReview from Catherine M
5 stars13/11/2023
We we're extremely pleased with Trevor,Eli and the others. They were very helpful and polite and kept us up to date with our belongings from Ontario to Alberta. Highly recommend I would use them again ??Review from Duane S
1 star18/09/2023
After accepting their quote for a move across the country, we were given a very broad date range for our pickup, which is very understandable. We were told that someone would reach out to us the next week. No one did. We called and were told to communicate via text message. We tested them and got no response. Texted them in a few days, got a response saying they’d let us know next week. Next week comes, no contact from All Ways Moving. Texted them again. The response was that of a petulant child, warning us to stop contacting them and they will contact us. Easy for them to say, but they’d already let us down twice concerning communication. Then, as our move out date got closer, we reached out again, as we’d heard nothing. We were then informed that they were “pulling the plug on our move”. They dropped us, because they couldn’t communicate properly. I spoke with someone there and they were upset that we’d contacted them so many times. They luckily referred us to a great company that was extremely easy to deal with and we’re very informative and helpful, but our stuff had to be stored for a month and a half, leaving us living with camping furniture for a month. Stay away, these old boys don’t take kindly to questions being asked or giving out information. They were very rude, childish and unprofessional. Don’t use these guys.All-Ways Moving and Storage Ltd. Response
19/09/2023
sorry we have no one booked by that name in our system. please check the name on the booking conformation and let us know . Thanks JohnReview from Ana R
3 stars05/09/2023
We moved from Quebec to Alberta with them. In summary, if you don't need fixed dates to leave origin and arrive at your destination, the service is ok. Our TV stand was probably not wrapped, because it has scratches all over, same for one of the bedroom drawers. Other than that, just minor marks. On pick up, there were 3 people, so it was fast. On delivery, 2 people, so it took a bit longer - also because of the stairs. People are nice and the price is between the cheapest and most expensive long distance movers. The issue with dates: sales explained to us that long distance works with date ranges, which we totally get. So we were given a long range of dates to leave. After deposit, we were supposed to be given a shorter range in the beginning of the next week, so that we could book a hotel or arrange something. We called multiple times, and around 5 days later, they put us in contact with a person that would make our move. This person discussed with us a date to leave. A couple of days later, the date changed because of issues with another customer. Another couple of days, there was no issue anymore and we went back to the original leave date. Then there was the date to arrive: when talking to sales, we were told the end of the other week would be possible (which would give 10/11 days after pick up). Then the date changed to the beginning of the other week (12/13/14 days after pick up). Then changed again to the end of the week (17 days after pick up). And we always had to call them to get news about our stuff, with the exception of one call when they said they would arrive at the end of the week (17 days). We asked to be earlier, they managed to arrive one day before. Bottom line, from beginning to end, it took 16 days, which is not bad, but all the changes and we had to keep calling and calling to get news was stressful given our situation. If that's not your case, or if you manage to understand better the dates from the beginning, then it works fine.Review from Paul S
1 star08/08/2023
Dealt with ***** to line up the move as he was a nice guy and the company had decent references. Upon lining up the move they assured me 3 days before the move that we were all set to go with no issues. Next day rolls around and I get a voicemail from John saying they are overbooked and can no longer do the move. This was Saturday during the long weekend with TWO days notice! They have ghosted me and refuse to answer my calls or texts. Least wise to say they have straight up just stolen my $300 deposit. I sincerely recommend people avoid them. Don't let them steal your money too.Review from Kang-Hyeok L
5 stars04/08/2023
I used this company for my moving to Calgary from Charlottetown last month. They did really great job for me. Our initial contact was Steve. He did really great job for me. fast reply, great answer with lots of detail. and crews were amazing as well. well packed furnitures. no damages. arrive on time everything was great. and no hidden fee as well. I heard lots of bad thing about another moving company. I strongly recommend this companyReview from Victoria K
5 stars14/06/2023
Why we chose ALL-Ways Moving for our move from a small town in Quebec to Red Deer in Alberta. After having researched reviews of many moving companies, we chose All-Ways because of the positive reviews. Our initial contact was with Steve, who gave us the most accurate quote (compared to competitors) based on the size of our worldly possessions. Steve was extremely helpful in answering all our questions as well as making excellent recommendations for self-packing the household. He was always very patiently available upon contact. The moving crew arrived on time, were absolutely amazing in handling the furniture, carefully wrapped items with blankets and secured with tape to ensure protection. It was obvious the crew were very experienced in placing the items into the van. They had us all packed up and ready to go in record time. Amazing! Richard, the dispatcher kept us well posted with the anticipated arrival in Red Deer. Our furniture arrived as per the arranged date and once again an extremely efficient, friendly crew unloaded the items and placed them according to instructions. Every item arrived! ALL-Ways Moving, Steve, Richard and the crew deserve 5* ratings for our move. With much media coverage about moving companies taking advantage of folks, it must be difficult for those movers who are honest. We consider ourselves fortunate to have chosen one of the best! Thank you ALL-Ways Moving!All-Ways Moving and Storage Ltd. Response
15/06/2023
Allways Moving team from top to bottom thank you for the business and were very happy you had a stress free move. All the Best . Allways Moving Team.Review from Vijen J
5 stars16/05/2023
Simply amazing! These people mean business and customer service. From day one Steven has been professional and honest, has proved himself to be a solution provider. My next interaction has been with the actual moving crew, everything went better than I expected. I have been working with transportation since the past 12 years and know how demanding and stressful it is yet Edwin, Mali and TJ made it all appear as a piece of cake. They showed up on time as promised, wrapped everything with care, and headed to our destination, Saint John NB. Access to the building was tight so they had to park the truck further and put in the extra effort to unload our belongings, I would earnestly recommend Allwaysmoving for all your long distance move, you are definitely in good hands and at very competitive rate. Thank you to the team and wish you lot of success, very well deserved!
Customer Review Rating
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