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Complaint Details
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Initial Complaint
12/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Marriott Roofing installed the roofing on my house. This past spring (2023) while I was on vacation, the neighbour taking care of my house told me that water was leaking down & around the front door of my house. My front door is in a vestibule with the storm door 6 feet in front of the the front door. Roofing covers the vestibule. I contacted the owner Chris M., he answered the phone, about this issue in August & he said he would get back tto me early September. September passed so I started calling him the begining of October. I have left a number of messages & texts and he refuses to return my calls or texts. I would like him to show up, review the situation & solve the problem before it gets too cold. weather
Business response
23/10/2023
This matter has been resolved with ******, it is not a roofing issue but understand why he would assume it was. I meet with him at his home to describe what was happening with the evetroughs and fascia. * ** ****** **** **** ********* **** ** ******* **** ** ********Customer response
31/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20729555, and find that this resolution is satisfactory to me.
Sincerely,
****** ******
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.