ComplaintsforTasco Distributors

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Made a purchase September 30, 2024. Dishwasher, Stove, Range Hood, Wash Dryer, and refrigerator. 1. Initially the sales agent made us a scan a QR code for financing which was the WRONG CODE FOR ANOTHER COMPANY (it doesn’t show which company till you’ve completed the app. We got hit with multiple credit checks and still are disputing to remove the charge by the wrong company. 2. Our delivery was split into 2 1st on Nov 3 for everything but the stove - The “professional delivery” people damaged the walls of our new house and the appliances. Dishwasher is dented, Fridge scratched by the Tasco “professionals”, washer and dryer scratched as they hit the wall and put a hole in our wall and scratches on our walls. Second part of delivery I was not given any ETA until 4 days prior to delivery (12/27)and had no idea when to do the installation for the stove. I had booked an installation for the hood range (delivered with initial bunch) and stove same day since. Once we opened the box you can clearly see the fan inside the housing wasn’t installed properly during the factory assembly at ***************, and the tech said there’s no point in installing since it’s not good from factory. I’ve reported every issue with 24 hours and followed the guidelines with picture. I’ve called and spoken to agents at least 14 times who are just trained to say sorry but can’t provide any actionable help. I’ve only had 3 pieces of communication from Tasco where they ask for things and disappear. November 28 I had someone come to my house to assess the damage and since then, no one has said ANYTHING. None of the steps have been taken to fix/repaint my wall, replace my appliances and set any of this straight.

  Business response

  05/01/2024

  Hello Mr and Mrs *******,

  I sincerely apologize you have been having a difficult time reaching a solution for the challenges you have described. 

  It is never our intent for our customers to have a negative experience. 

  Please reach out to our escalation team at *************@***********.ca so we can further assist you. 

   

• Initial Complaint

  19/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the ******** oven series, even put an extra year warranty, just in case. I contacted the customer service, complaining that the business they contracted as not fulfilled their obligation to activate a service call. I reached out to CSR several times about a ticket that was not started and all customer service can say is that they have done everything to the book. I just want my oven fixed.

  Business response

  20/12/2023

  Hello *******,

  I have reached out to the service company ******** ********* and they have confirmed they received a dispatch from ******** to do a service call. When you called them and advised Tasco was the company that sent them the call they may have been confused. They advised they tried to call you but there was no answer. They said you can also call them at ###-###-#### and give your address. They can look up your file and schedule a call with you.

  ******** deals with any service issues directly with the customer. They dispatch all the service calls from their office once they receive an email from Tasco requesting one for the customer. I will reach out to ******** and advise that the service has not been done and request a manager reaches out to you. 

  If you have an further questions please reach out to us at ************@***********.ca

  We will follow up with you to make sure a service call has been scheduled. 

  Customer response

  20/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I still have not received a call, message left that they called from **.

  if anyone called me from the business, NO one has left me a message stating they called and call back.  If they called and didn’t reach me, why wouldn’t they leave a message?

  
  Sincerely,
  
  ******* *********

  Business response

  20/12/2023

  Hello *******,

  I have requested the servicer call you to schedule a service call as per our direct communication today.

  I also reached out to ********* management team to report that you had not received a call from the servicer and ask for a manager to call you. 

  I have taken over your service ticket in the executive office and advocating for you with the manufacturer going forward. My email I sent directly to you has my contact information. 

• Initial Complaint

  10/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I paid TASCO for a new ********** oven and microwave wall unit. The agent kept saying microwave over the range (OTR), and I kept correcting "no, the wall unit: microwave over the oven". She sent the OTR and the installer knew it was the incorrect microwave, so it was not removed from the box. This was a month ago. I was going to have the correct one delivered and installed, but after several emails, ************************************************* I cancelled the microwave a month ago. I am still waiting for my refund so that I can purchase a microwave. I have emailed and phoned several times, but to no avail. ************************************************************************************************** I am the one needing an apology, and my refund. I explained that ***************************** they are tying-up a large amount of my money, but they still have not responded. *********************************** If they had advised me how long the refund would take, that would be fine, but they still have not acknowledged that this needs to be processed, ***************************************** I do not know if you can assist, but I would be grateful. **************************************************************************************************************************************** Thank you so very much for your generous consideration. I gratefully appreciate your assistance.

  Business response

  14/06/2022

  Business Response /* (1000, 5, 2022/06/13) */ Hello after further reviewing Mr. *******'s invoice I see we owe him a refund of $484.77 for the microwave over the range that was ordered incorrectly. I have sent an email to Mr. *******'s sales rep Anna as well as the manager and store administrator and I have asked that someone reach out to Mr. ******* today to process the refund. Once the refund is processed it takes up to 5-7 business days for the refund to show back on the credit card. I do apologize for the negative experience Mr. ******* had with us and he will be refunded today back on his credit card. Consumer Response /* (450, 8, 2022/06/13) */ Greetings, TASCO just called me requesting my charge card number for them to expedite the refund. Thank you so very much for your excellent work, and assisting those of us who need help. Kind regards and gratitude always, *******

• Initial Complaint

  07/04/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased all major appliances through Tasco in November 2020. The standing freezer and range that I had ordered were delayed, from December 2021, then January 2022, then February 2022 , then March 2022 etc. Finally I was told the standing freezer would be in stock April 2022 and the range October 2022. Currently the standing freezer is in stock and the range is expected to be in stock in May 20th 2022 (This can change) The problem is I'd like the freezer to be delivered immediately but Tasco will not deliver the item until the range is in stock unless I pay the out of town delivery fee of $294.00 plus HST. I already paid both a delivery fee as well as an out of town fee with my purchase back in November 2020.

  Business response

  14/06/2022

  Business Response /* (1000, 5, 2022/04/07) */ Hello, Customer delivery charge was waived and delivery is scheduled for April 12, 2022. Regards, Shelene A.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩