ComplaintsforRearz

• Initial Complaint

  14/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am being sent to collections for a "fee" that is hidden on your web page in a hard to access location. And this fee you have sent me was issued today on October 13th and you are giving me till October 17th. Which is 1 bussines day to pay this new bill. It is not even a week old bill wise and you are choosing to send this to collection. I have received no notice in my mail that I am past due or notice I am past due as the bill of fee you created on your end is less than even 2 business days old. Before you chose to send this to collections for being past due? I have offered to come and stop by your lovely retail store to pay this "fee" directly to an employee in person to settle this matter and avoid collections. You have refused as a company I have offered to pay this with a ****** invoice to protect myself knowing I too will have an invoice you are paid. The only way I am offered to pay is using a wire transfer with no way to prove who is getting the money or where and also letting you as well know my own personally banking details when using such a service. I have offered even using credit cards and was declined. You have created an invoice on your site saying I owe a 100$ fee for opening a dispute as you the company have sent the wrong size and or item I ordered. When I went through ****** to dispute you agreed with ****** you were at fault and offered a full turn of the item if I sent it back which was agreed You then created an invoice on your site using a small print disclaimer that is hidden not even on the main page or order page or sell page to justify this 100 "fee" We then offered to use In person payment Credit cards As well as ****** To settle this "fee" on the invoice And the only way you will settle it is with a direct wire transfer And because I am 2 business days out from you emailing me I am now sent to collections for taking 2 days to send a wire transfer payment. **** ** ********** I am billed a "fee" and can only pay with wire transfer.

  Business response

  20/10/2022

  The customer ********* ***** ******* ** ** submitting a ***** claim to ****** that the item was not as described when in reality the customer just ordered the incorrect size. Our website indicates at checkout you must agree to our conditions of use which has a link and check box beside it so you can review the page and agree. The customer is claiming this page is hidden but it is completely visible and must be agreed upon before ordering. If the customer refused to read the page and agreed without reading than they are still responsible. You can also read the conditions of use page here - https://rearz.ca/conditions-of-use/
  As this customer has already submitted a chargeback against us the only option for payment is a direct payment to our bank to avoid the chance they will make another false claim against us.
  
  ** **** **** * *** ** ***** ******* ** ** ** **** ***** ******** *** **** ********* **** ****** ******** **** *** **** *** **** ******* **** ** **** ******** *** **** ******* *** ******** ** *********** *********
  
  ** *** ** ****** ********** ** *** ******** ** **** **** **** ******* ******** ****** ** *** ****** ****** ***** **** ***** *** **** **** *** ******* *********** *** ** ***** ******** ******** **** ******** **** ********** ** **** ** *** ******** ********** ** *** *** ***** ***** *** ******

• Initial Complaint

  25/11/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered 4 items on Nov 19 received package Nov 24th. On opening I only received 1 item so, emailed them straight away (cannot call them). of the discrepancy, with photo evidence 1st email I got back was giving a store credit of part not all that was missing. another email after they revoked it stating they don't believe me. and closing the case. After this I sent back another email with multiple photos stating it is impossible to fit everything in the package I received. Not heard back from them since them,

  Business response

  14/01/2022

  Business Response /* (1000, 5, 2021/11/25) */ We have confirmed the weight of the package delivered matches the weight of all items in the customer's order. Customer is making a fraudulent claim. Consumer Response /* (3000, 7, 2021/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was 1 item in the package not 4. I gave photo evidence of this in an email 5 minutes after opening the package as soon as it was delivered. They cannot verify what they put in the package and keep statinng because of the shipping label stating the weight the items must be in there. They were not. Business Response /* (4000, 9, 2021/11/29) */ All packages are weighed before shipping, this weight is used by the carrier to calculate shipping cost etc. Our staff weighed the items in customers order after they reached out and they match the exact weight of the package sent. Can conclude package sent included correct items. Consumer Response /* (4200, 11, 2021/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no resolution as they have not proved the items were in the package.. I proved it when I opened it and emailed straight away with pictures. So I should have videoed myself opening the package to prove the missing items? *************************************. They shut down my account with 30 minutes calling me a fraud. There is no phone number that you cam call only 1 general email This is an appaling business practice and shows they do not care for customers *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩