Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
19/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is a complaint about Bath Install and the owner ***** ********. The job was to replace ensuite shower and ended in summer of 2021. ***** ******** ** * **** ***** ****** *** ******** *****.I now know I was lied to from the very beginning. Product availability and choices. Purchase and installation of products that I was charged more for and promised information on. Never happened, after my repeated requests. In the demolition and clean up phase, I was assured by *** ******** that there was No mould behind the existing shower. He Lied. I came to find out. His installation of the new shower components was/is also not acceptable with gaps in t he seams of the ceiling, walls and base of the shower allowed water to enter into the walls and framing behind the new shower and mould to grow. Again. This became evident in about 3 weeks after he said the job was complete. I Want some kind of a refund And a Warning to all to Not do business with this man and his company. I have been in contact with ***** *** **** Install in 3 separate emails. I have received No response. ** * *** ***** *** ** *** *** ** **** ** ****** **** ******** *** ****** ** ******* ** *** ******** ***** ******** ***** A post note. When I was doing my research on this business before I hired him …. The reviews were glowing and favourable. And after, all reviews have disappeared.
Business response
27/05/2022
We are saddened to know that **** ***** feels this way. We believed we had completed the requested job on good terms. We also believe we provided great customer service to **** ***** as we regularly changed the statement of work (custom materials and design), which concluded in having to push back other scheduled projects. Unfortunately, we do not have any power on our suppliers’ materials, even more during covid.Customer response
31/05/2022
Complaint: ********
I am rejecting this response because: please see original complaint. All the details are there. Not one was addressed in Bath Install responethank you
Sincerely,
***** *****Business response
14/06/2022
First and foremost we had offered you to do all of your shopping so you wouldn't have be exposed to covid 19, you became verbally abusive and unappreciated right from the beginning that when I decided to reimburse you, you apologized and said that it would not happen again and it did. And now you're saying that there is caulking missing and water going into the walls if that was the case there would be water on the main floor that being said this is my last letter, *** *** ****** ** ******* ** **** **** ** you can say what ever you want you are way to difficult & miserable to work for im done.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.