Customer ReviewsforVitality Assurance Vacations

My timeshare is by-yearly. This visit was disappointing. Having to ask (beg) for toilet paper 3 days out of 7 from the cleaning staff in the hall ways *** ******** *** ********** Who wants to beg for toilet paper in the hallways? I was asked to fill out a form when checking in about supplies I might need, and did so. Supplies were not delivered until I pressed them on it, and only delivered once. And then, STILL had to ask for toilet paper, tissues and paper towels. **** **********  Why was I asked to fill out a form when VaV can't deliver the requested items? And the one star is for the bedding and towels being clean and fresh. The shower actually had a hand held attachment that was appreciated. But no tub in this unit. Disappointing. And how about the pool? Was demanded I 'reserve time' if I wanted to swim between 5pm to 6pm. ***? Because with a life guard on staff, it is still only good for 10 ppl. ****** **** ******** I didn't bother after witnessing people jumping in the pool without showering first!! There are signs, but not at all enforced! *** ***** ** **** ** * **** **** ****** *** ***** ** ******** ** ** ***** ****** *** ***** ***** *** **** *******  Same with the hot tubs. People just get in without showering. *** **********! On the '1 star side' is the BBQ's worked great when I used them. I followed the instructions and both lit and provided ample heat. It's a shame no actual tools were included in the kitchen utensils. No long tongs, so had to use forks and the oven mitts provided. I was sure to clean them via the washer/dryers in unit. Also, only ONE dish towel provided. *** * ** *** *** ******** ***** *** *** *** **** ********* *** * ***** ***** ****** ******* ******* *** **** ****** *** * *** ******* ** **** ******* * *** **** ****** ** *********** * **** ***** **************  The units are degrading gradually, and I can only hope they will be up kept to the standards I have signed on to. It doesn't look good. ******* ***** *** **** ***** ******

Thank you for taking the time to share your detailed experience. We’re truly sorry to hear about the disappointing experience you encountered during your recent stay. It’s our goal to ensure a comfortable stay. We appreciate your feedback, which helps us identify where we can improve. Please know that we are committed to addressing these matters to better serve you and all our valued guests.

* **** *** ****** *********. The offer a low price and then try and sell you timeshares through a high pressure sales pitch.

Hello* ****. We appreciate you reaching out and apologize for any inconvenience. We strive to provide transparent and honest vacation experiences. We make every effort to ensure our customers fully understand all terms and conditions before proceeding with any offers. We regret any inconvenience and appreciate your feedback as we continually strive to improve our services.

We did reach out to you, and you requested a certain day (Tuesday), however, we are closed on that day. We wanted to help accommodate your request, however, the call was disconnected by you. We would be more than happy to assist you with anything you may need, as well as to discuss anything further. Please reach out to our customer service team at *******************@***********.com. Thank you.

Vitality Vacations ** * *** ***** **** keep sending the yearly payment to collection bureau even though you cancel, having full advance payment, they don't care. Once you sign the paper they will be after you saying it is a contract, even you don't want to take their service you have to pay. *** **** **** **** **** **** ********* **** ***** *** **** *******

Hello, ********. We appreciate you reaching out, and apologize for any inconvenience. We are dedicated to making sure that our members are address as we are always happy to be accommodating. We're open to discussing options to help you navigate this, as we can explore multiple possibilities. Please contact us at ************@*****************.com as we're committed to working with you to find a solution that best suits your needs.

**** *** **** *** ***** ********** ** *** ***** ** ** * ****** ** **** ***** I use the term ******* because to be expected to pay $28k for absolutely nothing, is the only adjective. Not only is there not a cooling off after purchasing this " timeshare", but we also called the Monday after the presentation to cancel this purchase and were told we couldn't cancel the agreement. I also encountered several issues booking any of the accommodations that we were promised during the presentation where we asked very pointed questions and asked for clarifications with examples during Mindy's presentation which was grossly misrepresented. ** **** ********* **** *** To date after several requests, we have been unable to book any of the dream vacation weeks we were promised. Couldnt book the cruise suites that were promised. The resort fees, which were also mispresented are far greater than the cost of the resorts if I booked on my own. It is outrageous and I am unclear why anyone would be okay with this. After several conversations and emails with the manager Jessica, she acknowledged the difficulties we were having with the "arrangement" and continues to focus on fees versus being accountable for what we were supposed to receive which is absolutely nothing. One of the senior agents Jessica put us in touch with to help us book a dream vacation said "Where is the Maldives" to which we realized we were in trouble. Not a paid stay, not a dream week absolutely nothing have we received. Although my husband and i were involved in the transacation, they seem to be only trying to collect from me. I would dissuade anyone from considering this time-share which appears to be a lifelong commitment in exchange for nothing according to Vitality Vacations.  

Hi *******, thanks for reaching out about your vacation plans. I understand from our previous conversation that you were hoping to visit the Maldives in May 2023. As we previously mentioned, all availability for that timeframe is booked. However, I don't want to give up on finding your dream vacation! Here are a few options to consider: While May is booked, we found some availability at beautiful Maldives resorts like ********* Island Resort and ********** Island Resort in other months throughout 2023. These options offer stunning scenery and relaxation, similar to what you might find in Collingwood. We've included a note to contact the resorts directly to confirm any potential resort fees or mandatory meal plans since these are not included in your Dream Week. Since the Maldives are fully booked in May, we searched for other stunning locations with availability in Africa for your desired timeframe. You might consider South Africa, with options like ******* at ****** Island or ******* at ******** Sands. These resorts offer beachfront locations and beautiful scenery. Again, please contact the resorts directly about any potential resort fees or mandatory meal plans. If these options aren't quite what you're looking for, I'm happy to keep searching. Just let me know your preferences and any additional details that might help narrow down the options. We apologize for the initial disappointment regarding the Maldives in May. Hopefully, these alternative options provide something exciting for you to consider. We understand that the options we previously provided might not be ideal, and I apologize for any frustration this caused. We sent you a list of options on April 11th where we explained the limited availability in Mauritius. Knowing your priorities (beachfront location, specific activities, relaxation focus) might help us refine the search and find a resort that better aligns with your desires. We completely understand your concern about additional fees. These fees may be resort-specific and can include mandatory expenses like resort fees or meal plans. We want to ensure your Dream Week vacation is truly unforgettable. Please don't hesitate to share your thoughts or preferences, and we'll be happy to continue searching for the perfect getaway. In the meantime, you're welcome to review the resort descriptions and availability I previously sent. However, I understand your concern about resorts booking up quickly. If you find one that interests you, please let me know, and I'll prioritize confirming its availability for you. We appreciate your patience and look forward to helping you plan your dream vacation.

Dear Business, This is not the last correspondence between your organization and my family, so please produce those emails, which include your representative stating she would try to get me a seasoned representative to help me because everyone was new and there was a lot of turnover. Representatives answering the phones were not familiar with common destinations in the Caribbean and Africa. Please produce the emails where we were told at the presentation that the cruise suites were also options for our package. Also, please add we asked the Monday post the weekend to back out but were advised we couldn't. Lastly, your organization has $3k paid by credit card, and to date, we have never used the service, nor do we have an active account. If you are going to provide a vague response to my claim, please add facts.

Elaine E is very professional, courteous, friendly and very helpful in booking our mini stay and spa. It was a smooth and effortless process. Can't wait for our stay.

Hello, ****. Thank you so much for your positive feedback. We enjoy helping our customers with their booking process, and overall experience. If there is anything else we can help you with, please feel free to let us know.

Great customer service Highly recommended to all of my friends and family

Thank you for your kind words, *****. We truly appreciate it. If you ever have a question regarding Vitality, please feel free to let us know.

Very good and a good explanation Nice and kind She is the best

Hello, *****. Thank you for your kind feedback! We're thrilled to hear that you found our explanation helpful and that you had a positive experience. Our team strives to provide excellent service, and we appreciate your feedback. If you have any more questions or if there's anything else we can assist you with, feel free to let us know. We're here to help!