Customer ReviewsforToys R Us Canada

Placed an order for 3 *************. The box I received only had 1 of them inside, and would not have fit the other 2 that were missing. Contacted customer service regarding the situation, and they said they investigated and nothing could be done because their warehouse records showed the box would fit all 3 and weight matched. The thing is, their dimensions did not match the box I actually received, and I submitted photos to prove it. Currently dealing with it on the credit card side to try and get my money back, but terrible customer service and taking up too much of my time for something that is not even my fault. ******** ** ******* ***** ** ********** ******** ********* ** *** ********* ** ****** *** ******** I have ordered multiple times before, but have now lost confidence in ordering from Toys R Us Canada's online store *** ***** **** ** **** ***** ****** ** *****

Thank you for taking the time to leave a review. We will ensure someone review your case and contact you, as needed.

I tried to return a car I had bought the day before but when I went to return it this morning, the lady said I couldn’t return it because it was premium edition. The cashier from the day began did not tell me that. As a result I didn’t get my money back. This is absurd the car was not opened and it was in just the same condition I bought it the day before.

We take the safety of children seriously and want to ensure you receive a product that had no potential of having been compromised. For this reason, we are not allowing returns of car seats and travel system. If there is a defect with the item, please contact the manufacturer directly.

***** **** ****** ***** their return policy is ridiculous. Have a crib mattress that’s supposedly “shipped “ for a month that’s been sitting in Calgary. They have to open an investigation that can take 15 business days. In the meantime I have no proper bed for my 4 month old and can’t buy a new one because I’m still on the hook for this one. **** *** **** ****** ** ********

Good afternoon, we see you contacted us on June 29 and a refund was approved on that same day and processed on July 2, once you confirmed you wanted a refund vs a replacement. As I am sure you can appreciate, we have contract with carrier and need to do our due diligence to investigate package. We apologize for this experience

One of the worst service ever !! Been served by the manager of the store named “Matt” *** ***** * ***** **** ******* ******* **** ***** ******* *** **********   He has refused to take a product back (return) , which was purchased yesterday. I have reasoned him, that it was super windy and bought many things and might have lost the receipt due to wind. He says: Store credit or nothing! ********* *****  When i asked him why ? He says because i don’t have receipt. Then again i asked him if he can print duplicate receipt, he denied. **** ***** **** ******* *** * ***** ** **** *** ********* ****** * **** ** ** ** **** ****** ****** **** ***** ******* ** ****** *** *** ********** ****** **** ** *********

Thank you for taking the time to post a review. We will ensure to address with Matt.

Writing this review to complain about Toys R Us Canada and their Black Friday promotions. I believe the company intentionally ******* customers with a ********** promotion that they never intended to honour. Toys R Us Canada advertised the ***** toy for $59.97 effective 12am Midnight on Thursday 23rd November. ** **** *** *** ** *** *** ** ** ******* ********* **** I stayed up until midnight to purchase online at 12:02am on Thursday 23rd November. I immediately received email confirmation of my order. 8 days later I received an email from Toys R Us Canada on the 1st December stating that they had cancelled my order stating: “Unfortunately, due to issues we are working hard to fix, we are unable to complete your order at this time.” This was extremely disappointing and frustrating. They offered to honour the original price if I could find the item in stock, but by then the popular ***** toy was sold out across Canada. In lieu of this they offered a 10% discount to Toys R Us. A completely unacceptable outcome. ** ** **** ** *** **** ** ** ********* *** ********* *********** *** ************ * ******* **** ******* **** **** ** ********** ********* ** *** ********* ** *** **** ** **** ***** ********* ** **** * *** Sadly while I was waiting for my order I did make other purchases with Toys R Us. ******* **** * **** **** * ***** ********* ******* *********.

Thank you for the comment/ review. We are unsure why this was only sent to us on Feb 20, 2024. The item you mentioned was a very hot item and unfortunately, we were not able to fulfill all the orders. As indicated in the email you received, we will gladly honor the original price on your order. The item was available once again in early December and would have been received on time for the Holidays. We apologize that we have disappointed you.

I order online and my order said delivered. But didn’t got no delivery. Please help

Hello *****, sorry to hear there is an issue with the delivery. Please contact our Customer service team via toysrus.ca (chat or email) and they will investigate for you.