ComplaintsforYork Car Rental

• Initial Complaint

  16/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I booked a rental for 22nd September until 29th September 2023 through ***************** The total cost was 226.15 approx $373.15 . I paid 62.59 at the time of booking therefore, 163.56 approx $269.87 was to be paid at the time of pick up. The cost of the rental included collision damage waiver, roadside assistance, ***, and I had paid more to be fully covered. At the time of pick up I was required to pay $663.76, which was not the amount as per my booking, this is more than double. I got charged for: recovery fee, licensing fee, maintenance fee, premium location charge, USD-CAD conversion, HST and other charges (collision damage waiver) which was already included in my booking which they wouldn't accept. The booking I made clearly states the booking I made includes state tax. On return of the car the guy went round it and showed me the driver seat and said I have had a dog in the car and I will be charged a cleaning fee of $300. I told the guy no dog has been in the car, my dog is black and you can clearly see the hair is blonde and long. There may have been hair on my clothes but very minimal which can't be helped. But I never had a dog in the car therefore, I shouldn't have been charged a cleaning fee. The guy asked me to sign on the tablet and I asked what I was signing, he said to confirm the return of the car. Turns out he didn't show me all the pages and I was actually signing to confirm agreement to pay the cleaning fee which I disputed. **** ** ******* ********** ********* ** *** *** *** *****************. I was also charged re-fuelling which I agree with and Toll charge which is fine. However, I was charged $5.20 for a camera &trip toll charge which isn't noted anywhere and a service admin fee of $65.31 however the admin charge should be $50 as per the terms and conditions. I have tried to discuss this with the comany however they are ignorant of the rep ********** behaviour and the fact the hair is human hair not pet!!

  Business response

  28/11/2023

  After reviewing and analyzing the complaint by the renter it was found that the charges incurred to the renter is as per the rental terms and conditions. Renter returned the vehicle with traces of pet hairs and less amount of fuel. Renter used the services of the highway toll services during the rental period.******* *** *** **** ** *** ****** ********* ***** ********* *** *** ******* ***********

  Customer response

  29/12/2023

  
  Complaint: ********
  
  I am rejecting this response because: The business keep saying it is pet hair. The hair is clearly not pet hair on the photo taken, it is human hair!! You cannot just say something is pet hair when I have not had a dog in the car ******* *** **** ** **** ******

  **** ** ******* It is clearly human hair, my hair, and you are refusing to acknowledge this, or even look at the image correctly. I want the cleaning fee refunded!

  
  Sincerely,
  
  ******* ********

• Initial Complaint

  02/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I rented a car and upon the drop-off they found a cracked plastic part under the car behind the fender that I didn't know about and they said I caused it. I didn't have any collision or anything and I ********* didn't inspect bottom and under the car when I picked it up and the crack is so small that a regular person doesn't see it, plus the tires pressure alarm was going off time to time, ***** *** *** *** *** ********* ** *** ******* *** **** * **** ****** issue with their vehicle. Also, in the inspection paper they marked a damage on the back bumper before I pick up the car, but they blamed all on me. They asked for 3000$ deposit by threatening me to keep charging my credit card if I don't give them 3000 and even I accepted and provided my insurance information but still they haven't returned the deposit. They say they won't give it back and don't answer insurances and I have to figure out by myself to get my 3000$ from my insurer. My insurance adjuster contacted them many times but they didn't answer for several days *** *** ********* **** **** *** ******** **** **** *******. They charged my insurer 1950$ loss of use for 2 weeks which is so much more than their rent prices, alongside with the damage fee, administration fee, diminished value, etc.! total 3146$ *** **** ******* **** ***** *** **** ***** ***** ***** ** ** **** *** ******* ******** *** **** **** ******* **** ***** **** **** *** *** ****. It doesn't match the 3000 they took from me and my insurer need to figure out how much they charged. If you compare the bills the numbers ***** ***** *** **** ** ** **** **. They said they would give my 3000 deposit back once I open a claim. But now they *** ***** ******** *** tell me I should get if from my insurance.

  Business response

  02/05/2023

  As per the rental agreement, customer declined CDW and accepted the full responsibility. Please note you are responsible for the damages caused to our company until your insurance settles the claim and pay us in FULL directly . Please communicate with your insurance company in order to settle this matter as soon as possible.

  Customer response

  02/05/2023

   I am rejecting this response because: The response is ******** ** ******* lacking proper explanation *** **********. I ********* declined the Collision Damage Waiver because I have my own insurance. That does not allow you to mention a damage underneath the car and blame it on me. I am not responsible for a damage that was already on your car and it was marked on the pick up inspection report. You held my credit card ******* and made me pay 3000 deposit and your clerk told me you will return it when I open a claim. You are supposed to return my deposit once the claim is started and contact my insurance, instead of holding my deposit and make me contact them.
   
  

  Business response

  02/05/2023

  Our feedback will remain, We will update the client as soon as we will receive the payment.

   Thank you for contacting us via BBB

  Customer response

  03/05/2023

  Hello,

  As requested I have attached the inspection report where you can see they inspected their car before giving it to me and marked damages on different parts like windshield and also rear bumper (driver side near the center point). Also they never check underneath the car to see that black plastic part was cracked.

  Business response

  04/05/2023

  Our feedback will remain, We will update the client as soon as we will receive the payment.

  Thank you for contacting us via BBB

  Customer response

  04/05/2023

  It is not clear what payment you mean in your message. You are required to urgently return my deposit as I have provided the insurance information. Also, no comment or clear answer is provided about the inspection report. **** ** ***** ** * ****** ******* ******* ******* ** ******** ***** ******** *** **** **** **** *** ********** ** ****** **** *** ** ******* **** ******** ***** ******* *** ** *** ******** ****. **** ** ******* **** *** ********* ************ ************* ** *********** **** *** ****** *** ** ********* ** *** ***** ******** ******** *** **** ***** *** ******* ******** ******* ***** *** ****** ** ********** ** ****** * ***** **********. If you did not see the damage on the inspection report before, now that I have brought it to your attention you know it, therefore refusing to return my deposit **** ***** ***** **** ******* ** *** ******** *****
  
  

  Business response

  05/05/2023

  Thank you for contacting support team. Please let us know how we can help.

  *******@*****************

• Initial Complaint

  04/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I rented a vehicle from this company on Nov 25 2022. On Nov 29 2022 It was backed into by someone at the ***** parking lot off of st Clair in Toronto. I filed a hit and run police report and notified the York car rentals of the incident. I returned they vehicle on Dec 04 2022, they instructed me that i had to leave a $3500.00 deposit from my credit card and start a insurance claim ASAP. Dec5 2022 when i got back home to ******* i started the claim with ******** my insurance company. It wasn't until Jan 18 2023 that York car rental had send out the damage bill to myself and insurance. Afterwards i spoke with my insurance adjuster, she had notified me that they had paid out the sum of the damages to York car rental and that they had withdrawn the funds. I then reached out to York car Rental to see when i could be expecting the return of my $3500.00 dollars, i got no reply back. Ive sent at least a dozen emails and called 7 or 8 times they put me on hold, then hang up. On Mar 03 2023 i notified them thru email that i was going to seek legal help in this matters due to the no responses i was getting *** **** ***** *** ******* ******* *** *******. On Mar 16 2023 they replied back with "your email has been received and forwarded to our local branch, we will respond back to you in seven working days". That was 20 days ago. I hope this organization can help me solve this matter. All i want is my money back, its a large amount of money ** ** *** ** ****** **** Im still paying interest on and i hate that it has to come to this but i don't know what else to do. Thank you for your time.

  Business response

  04/04/2023

  Hi 

  We have replied to the customer's last email, requesting further information . Once we will receive the information, We will complete our investigation.

  Customer response

  18/04/2023

  
  I am rejecting this response because:
  *** ********** ** the last email I received from York car rental, it was on the 10th of April still no funds returned. I emailed them on April 15th I emailed back asking when I could expect the issue to be resolved, no response back as of yet. It’s the same run around I’ve been getting this whole time with them.
  Sincerely,
  
  

  Business response

  19/04/2023

  Thank you for contacting us again. We will respond once we will receive an update from our accounting department.

  Customer response

  21/04/2023

  
  I am rejecting this response because: I have given all asked for documents and still not have received my funds back also have not heard back from yorkcar rentals.
  
  Sincere
  

  Business response

  24/04/2023

  This case has been replied to . 

• Initial Complaint

  28/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On the morning of February 22, 2023, I reserved a car online through *******. Confirmation: #********** and Itinerary number *************** The cost of the rental as I paid online was $77 from February 22 to February 24. When I returned the car, they said I broke the door handle. I did not break it and refused to sign their "accident report". The guy told me he couldn't close the file and I will need to call the manager giving me a piece of paper with a number on it. I called the manager and he said they will give me an estimate for the damage, which the insurance company will pay for it. I called my credit card company (*****) and asked them what to do, and found out they have charged me >C$700 already without my knowledge and consent. I then filed a dispute with *****, which they said they will reverse the charge temporary and get in touch with the car rental. They have also asked me for additional information which I provided Friday. Today I received a call from a Collection Agency. They said York car rental asked them to go after me for the charge I didn't pay. I told them that this charge is in dispute . The collection agency said I have one day to pay the amount. I called ***** and told me what happened. They said they have asked York Car Rental to contact them but they never did. So instead they go to a collection agency to harass me for the charge. ***** said I do not need to communicate with this collection agency because they will contact the rental agency on my behalf. * **** ****** *** ***** * *** ** ******* ***** **** **** *** ****** ** ************* ******** **** ******* ***** ** ** **** ** **** ***** **** **** ********* ** ******** *** ***** **** ** ****** *********** *** **** *** ******** **** ******* * ** *** ******* **** ** ***** *** ********* * ******** I have detailing the events on the day I picked up and returned the car, and pictures of the doors handles. Thank you for your attention.

  Business response

  28/03/2023

  1. Renter did not make a prepaid booking this was a postpaid booking means balance due was at the time of check out.

  2. Renter damage the car and left the car with our agent and denied the damage.

  3.Renter used toll highway 407 ETR while using the car and did not pay for the toll charges. 

  4.All charges are according to the booking and damages renter caused to our company.

  5.There is no refund due.

  Customer response

  28/03/2023

  
  I am rejecting this response because:

  - I made the reservations through ******* and the cost of the rental was US$77.17 which was processed on 2/22 when I booked the car online the same day I took out the car. ****** *** ******** ****** **** *****

  - I made it known that I used highway 407 to the agent when I returned the car which he acknowledged and said they will let me know the charges once the bill comes

  - * ***** ****** **** I did not damage the car.  The company is trying to **** C$700 out of me.  407 tolls do not amount to anything over $10 and why are they charging me before the toll bill even came?  

  **** **** ******* ** ***** *** ** ******* ** ********* **********  I do not agree with the charges and will not pay it.

  Sincerely,
  
  

  Business response

  28/03/2023

  Our response remains and renter will be handled by the collection agency.

• Initial Complaint

  19/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Car rental Dec 6 2022 @ 10:00 am I reserved a car through ******* bookings on December 5trh 10:41pm. I got an email of a bill confirming my booking that was to start on December 6th to December 13th 2022. The bill clearly indicated that there is a 0.00 To Pay On Arrival on the bill. They insisted that I pay for the car rental insurance through them at $40.00CND per day. This would have added up to more that my original rental *** ********* *** *** *********** ******. Further it was clear that my paperwork indicated no money owing on the pick up of the rental. When insisted that I have full coverage, they said they will not accept my insurance provider. **** ** **** **** ** ******** ** *** ******** ********* *** ** * ***** ******* ***** ******** *** ******** ** *** ******* ********* *********** When I asked if I can call their head office at York Car Rental, they gave me a number that rang back at the same podium they were sitting at. They said that the only way I can reach customer service is my email and they will get back to me with in a week. ********** * *** ***** ***** * *** *******  I called ******* Bookings at approximately 10:10am. I explained the situation. I was told by ******* Bookings that since I was supposed to pick up the car at 10:00am there is nothing she can do. ** **** called ******* bookings as well and talked to a gentleman in Latvia ************** there who said that he will send an email for a refund for the rentals. * ******* **** *** ***** ******* *** **** ********** *** ** ****** ************** ** ***** **** * ***** **** ** *** **** ** **** *** ********  I never received the rental car or used any of York Car Rentals services. I believe that I should be receiving a full refund for my car rental payment.

  Business response

  21/12/2022

  As per our terms and condition accepted by the renter , We do not accept coverage from ********************* ******** *********. We do not rent cars without insurance . Additionally this booked was confirmed by the third party agency therefore renter must contact them for his request as we are not merchant on record. 

• Initial Complaint

  25/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On March 18th I rented a car via *********. On the website it stated that vehicle could hold 7 passengers with 7 luggage and unlimited kilometers. When I arrived at York Car rental to pick up the vehicle the agent had me pay and signed the papers work before collecting the SUV. The moment the agent brought the vehicle I started to inspect it only to notice that It was not suitable for my passengers and I needs. I promptly informed the agent that the vehicle cannot accommodate my passengers and I. I asked if there an upgrade I could rent that could accommodate us. I ask the agent advise me of the difference for the upgrade, I was informed that there wasn't anything else available at the moment and as such I have to take the one I requested and paid for. I declined and instantly ask for a refund as there was misleading information on *********** website regarding the vehicle. The agent told me to contact *********. ************* **** **** *** ***** advised me that a charge would NOT be made as I didn't use the service and a refund must be done by York Car Rental as they were the one that charged my credit card. After going back and forth with the agent and ********* I contacted my bank which ask me for proof and details of the reservation. After three months back and forth my bank issue a refund. Shortly after I started receiving ********* calls from a collection agency on behalf of York Car Rental.****** *** *** ******** ********* *********** *** *** ******* **** **** *** *******

  Business response

  25/07/2022

  Hi
  
  Kindly note client booked a ********** ********* and was provided with the exact make and model. As per our terms and conditions accepted by the renter at the time of booking, there is no refund on cancellation or no show after the reserved pick up time. Customer disputed the transaction and has been passed to the collection agency for doing such.
  
  Kind regards,

• Initial Complaint

  30/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  York car rental overcharged. Should be charged CA$964.29 instead of CA$1,555.46. 1. Order from ************* indicated unlimited milage but excess Kms was being charged. 2. Charged border crossing fee. 3. When I booked on *************, I indicated driver as ****** ****, but additional driver was being charged.

  Business response

  30/05/2022

  Thank you for your query, Kindly note that as per the booking terms and conditions, kilometers is not unlimited when renter take the car outside border of province of Ontario. Geographic Restrictions
  
  We do not allow our cars to be taken beyond the domestic or international border (Province of Ontario). Vehicles taken out of renting province will be limited to 200kms/day, 1400kms/week, 3000kms/month, or a maximum of 3000kms per rental. The additional kilometer is charged at $0.20 cent/Kilometer driven during the entire rental in excess of allowance. In order to take our vehicles out of the province of Ontario, a written agency's authorization must be obtained. Vehicles entering the USA or other provinces are subject to a border crossing fee of $9.99/day.

  Customer response

  31/05/2022

  Information about crossing province was not disclosed when we booked the car rental on *************
  
  Extra driver also being charged but when booking on *************, ****** **** was the driver specified.
  
  

  Business response

  01/06/2022

  Prior booking confirmation, customer accepted the full terms and conditions. On the other note this was fully explained to the renter and renter accepted the geographical restrictions policy. Additionally renter added a second driver which we have full information on record was provided by the customers. Kindly note there is no refund due.
  
  Sincerely,

• Initial Complaint

  19/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have rented car at this location Car rental in Toronto Apr 10, 2022 - Apr 16, 2022 ********** * ***************  Booking price information as below. Price Summary Paid: $92.82 Due at pick-up $115.25 Tax - hst $23.93 Fee - vlf $22.16 Fee - premium location charge $24.85 Fee - vehicle maintenance fee $27.71 Fee - energy recovery fee $16.60 Unless otherwise specified, rates are quoted in USD. The total price includes all mandatory taxes and fees. Mileage: Unlimited mileage It is clearly says all fees included. At the return they charged way higher than booking ******** *********. Fees are in CAD. Licensing Fees - CA $ 27.93 Maintenance Fee -CA $ 34.93 Recovery Fee - CA $ 20.93 Transfer Fee - CA $ 83.93 Premium Location Fee - CA $ 40.64 HST - CA $ 39.16 USD-CAD Conversion Fee - CA $ 43.79 Total - CA $291.31 = USD 231.57 Charged on my credit card. Per booking, I have to pay only $115.25, they charged almost double. I have ****** Insurance, it is covered all north America. I have provided copy of Evidence of Insurance certificate to them, which was issued by ******** ****** ******* Insurance. **** ** **** ** ********** ******* ** ****** ** ****** ****

  Business response

  19/04/2022

  A refund has been processed. This case is resolved and closed.

  Customer response

  21/04/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  I got refund , after several email conversation back and forth. However, **** **** ** ***** *********** ********* ****** ** *****.

• Initial Complaint

  19/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 20, 2021 I rented a car from York Car Rental, also called ******* Rental. York Car Rental made the mistake of neglecting to charge me for car insurance. York Car Rental told me that they charged me for car insurance, but they made an error and didn't charge me. I did not know York Car Rental made this error. Even York Car Rental did not know they made the error. I figured that the insurance cost was part of the car rental fees that York Car Rental charged me. While the car was in my possession in a parking lot, someone opened their car door next to the rental car, which made a slight scratch on the door of the rental car. When I returned the rental car, York Car Rental told me that they will return the $500 damage deposit to me as soon as the insurance company reimburses York Car Rental for the cost of painting the scratch. However, when I contacted ******* (the insurance company) to create the insurance claim for York Car Rental, ******* looked up the car rental agreement and told me that York Car Rental made a **** mistake of not charging me for the insurance. **** **** **** **** ********* ********* ** **** *** ****** ** **** **** * **** ******* **** **** ******* **** ** ****** ******* ** ***** ******* ********** *** **** ** ** *** ***** **** **** ******* *** *******. York Car Rental promised me that they would return my $500 when the insurance company reimburses them, but it's their fault that they cannot be reimbursed because it's their fault that they **** *** **** ******* ** not charging me for the insurance in the first place. **** ****** *** ** ****** ** **** ** *** *** ***** ******** **** *** ** ********* ***** **** **** *** **** ** **** ****** ** ****** ** ***** *** **** **** ***** ** ****** ** ** ** ****** *** *** **** ** ******** **** *** ******** **** ********** ** ****** ** ****** ****** ** ******* *** ****** **** ** * ********** ******* York Car Rental needs to take responsibility for their own mistake *** *** ******** ***** *********

  Business response

  19/01/2022

  Mr ****** ******* ** *****, rented a vehicle from our company on 09/20/2021 . Mr ****** ******* ** ***** declined the CDW coverage stating he paid CDW online. Mr ****** ******* ** ***** **** to our agent at the time of pick up and our agent provided him with a car rental. Upon return our agent found a significant damage to the car caused by Mr ****** ******* ** *****. Our agent asked Mr ****** ******* ** ***** to leave a deposit and settle the matter with our claim's team. Up to today we have tried numerous times to get hold of Mr ****** ******* ** ***** in order to settle the damages caused to our company and Mr ****** ******* ** ***** has been ignoring us. We are out of pocket because of Mr ****** ******* ** ***** **********. Under no circumstances Mr ****** ******* ** ***** was forced to purchase up sale and booking confirmation and final bill which reflect the exact dollars can be provided for your kind perusal.
  
  Best Regards,

  Customer response

  21/01/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thank you for your reply.
  
  I'll individually address each point that York Car Rental (YCR) made.
  
  Allegation #1
  
  YCR alleges that I declined insurance coverage by coming up with a lie about paying insurance online. In other words, YCR alleges that I did not want to have insurance. ** ********* * ***** *** **** ********* ***** ** ********* **** I did not tell YCR that I paid for insurance online. * ***** ** ** **** ******** ** *** ****** *** *** ********* ******* ** * *** ****** ****** *** **** *** *** ********* ** *** *** ****** **** ** ******* **** ***** ***** ** ** ***** ** ******** *** ******* ** **** **** ***** **** ** *** *** **** ** ******** ************* ** *** ********* ** ****** ** ******* ** *** ******** ****** **** ********* ** ********** ****************** *********** **** *** ***** ***** ** ******** **** **** **** ******** ********* ******* **** *******, the insurance company, has proof in their records that YCR attempted to charge me (but was unsuccessful) for insurance. **** ****** **** *** *** ***** * ****** ********** ***** **** **** ******** *** *********** *** * ************ ****** **** ** *** *** *** *********** *** ********* **** ******** ** **** **** ********* ***** *** *** *********** ***** ** * ********* ********* When I confirmed with **** that I was in Ontario, YCR made a second attempt to charge me for the car rental fees, which was supposed to include the insurance. This time the transaction was approved. However, I later found out that YCR made the **** error of not charging me the insurance portion of the car rental fees ** *** ****** *******. *** ****** **** **** ******** ****** **** ***** *** ****** **** ** ********* **** *** ********* ******* ** *** *** ****** **** *** ******* ** *** ****** ******** ******** ***: I began the process of making an insurance claim with *******. * **** **** ***** ***** **** ******* ***** ******* *** ** ******* ** *** *** **** ** ******** *** ***** **** *** ***** ******* * *** ****** ********** **** ***** ****** ***** ******* **** ***** **** * ******* * *** ********** ** *** ****** *** **** ** ***** ***** ***** **** ******* ******* **** ***** ******** *** ** ********* ******* *** **** *** **** ******* ** *** ******** ** *** ********** ***** **** ** ** ******* *** * ****** **** * ************** **** **** *** ******* * ***** **** ********* *** ***** **** ***** ** ** **** ***** ** ********* ******** ****** **** **** ** **** *** *** ****** ** **** *** ** ***** *** *** ** *** **** ** ****** ** **** ********** *** ****** ***** ***********
  Allegation #2
  
  YCR alleges that they have tried to contact me numerous times. My response: After I told YCR that ******* informed me that YCR did not charge me for insurance, I informed YCR via email that they made this error. YCR did not reply to the email. Instead, at a later date, YCR emailed me to demand that I pay for the cost of paying to paint over the scratch and ** ******** that if I do not, they will ****** ** ****** ****** ** ****** a collection agency ***** **. I did not reply to this email ** ****** ******* ** ***** **** ** *********** ** *** ** ** ***** *** ******* *** ******* ** ***** ****** ******** ** ***** * **** *** ***** ** *** *** ************** * **** *** ***** ******** ************* **** **** **** *** ********* ** ***** ***** ** ** ****** ******* *** ****
  Allegation #3
  
  YCR alleges that the damage to the car was "significant." My response: If YCR is would like, they can upload a photo of the scratch to this BBB thread, *** *** *** ****** *** ******* ** **** **** ****** *** ***** *** ********** ******* ***** *** *********** ******* * ***** ****** * ***** ****** ** * *** **** ***** **** ******** *** ****** ** *** ****** ** ******* *** ****** ********** ** how minor or major the damage was, *** ***** ** **** YCR is at fault for not charging me for insurance. Thus, YCR needs to *** ** ** ***** ******* *** return my $500 damage deposit that they promised they would refund after ******* would reimburse them for the cost of painting over the scratch.
  
  ********** ** *** ******* **** * ****** *** ******** ** ********* * ***** ***** **** ***** * ******** ******* **** ******* ****** **** ** ******** ***** ****** *** ******** ** ****** ** ****** ** ********* ****** *** ** ******* *** ************* ** ****** ** **** * **** **** ** *** *** ****** ******* ***** ******** **** ****** **** **** ********** *** **** ** ****** *** ***** *** ********* **** *** **** **** *** ***** ** *** ** ** ***** ******* ** *** ******** ** *** **********
  

  Business response

  24/01/2022

  Thank you for your response. Kindly refer to the previous comment.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩