ComplaintsforWoodbine Toyota
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Complaint Details
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Initial Complaint
30/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello, I trust this message finds you in good health. I'm reaching out to seek guidance regarding a situation involving a car dealership. I suspect that I may have purchased a new vehicle from them, but it seems to have either used parts or is, in fact, an older vehicle, despite being marketed as brand new. Uncertain about the appropriate course of action, I've been advised to contact you, hoping you could provide assistance or direct me to the right point of contact for resolving this matter.Business response
27/11/2023
Hello, be advised that when you picked up the vehicle on Feb 13, 2020 the vehicle was indeed new, and had only 50km on it.
It had no used parts, nor was it an 'older vehicle'.
There is no basis for these statements. With only a few visits to our service department (a certified Toyota Dealership) since the purchase almost 4 years ago (for issues relating to rodent damage and air conditioning recharge for free), wherever the vehicle has been maintained should be contacted for possible non-OE parts.
Thank you.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.