ComplaintsforBay King Chrysler Jeep Dodge Ram
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Complaint Details
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Initial Complaint
03/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Although I was waiting for a white hard top (order # *****) for more than 2 years the Bay King dealership owner Jamie R. informed me that my order is not available anymore and only the black hard top is available. As a customer was not a pleasant experience but I had to cut my needs and choose what was available. The worst experience I had On December 19, 2023, the hard top was installed at the same dealership and after I paid for the installation I noticed multiple window damages/broken side panel/permanent stains and scratches ** *** ** **** ** *** ******** ********* On December 18, 2023 I was told by the Service Manager Doug S. that I have to pay for the hard top installation $750 (5 hours of labor). I was overcharged and I paid for 10 hours of labor a total of $1694.44 I called several Jeep dealerships in Ontario and I was told that the price to install a hard top is around $500. Not only I was overcharged and I paid $1000 more that other Jeep dealerships but the hard top side window is damaged an interior panel is broken, in addition inside the car are multiple permanent stains and scratches. On December 19, 2023 I spoke/showed to the owner Jamie R. the multiple damages on my hard top because of the installation. Furthermore I asked the owner to adjust my payment. The owner Jamie R. told me that everything done by his dealership is to teach me a lesson.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.