ComplaintsforBoston Pizza
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Complaint Details
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Initial Complaint
24/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My family and I ordered take out from this location and on our arrival home we opened our food to find it rotten and over cook to the point we had to throw it out. I called Boston Pizza to report it and they had a Manager named **** looked after my call. **** said he would send me the money back to my credit card and call me the next day with a follow up. Unfortunately the next day non of this happened. I reached back out to **** and he said again yes I will do this all right now for you and call you to follow up. Once again nothing has happened. I am now making this report due to his lack of communication and not following through with what he suggested would be the proper fix to the problem.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.