ComplaintsforPaul Davis London

• Initial Complaint

  12/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The job was to contain the water damage and remove water with dehumidifiers. Later they were to remove damaged ceiling and replace from a water issue above. They were also to do some work in the bathroom above.The first person said the whole job should take two weeks **** He outlined all the work they would do and sent off the quote to insurance. Due to their complete lack of desire to replace the ceiling in a timely manner they actually promoted black mold to grow in our ceiling. They then tried to hide it and lie to my insurance company that it was fine. While they were removing my textured ceiling they applied a heavy duty stripper. They slopped it on my original irreplaceable 140 year old hardwood floor. Not only did they NOT tell me that they did this, they lied and said there was no possible way that they did it.I was forced to review hours and hours of security footage and found them talking about it. They completely lied to **** contacted a local hardwood flooring company - Unfortunately the entire wood floor needed to be stripped and refinished. I had to fight tooth and nail for them to pay for it. I threatened to take them to court.In the end they only agreed to pay for half. They bullied me into signing a paper stating that they compensated me but I only signed it because I truly felt they would not pay any of it. They completely refused to take all the responsibility.They also charged my insurance company $300 for cleaning services. I spent 6 hours on my hands and knees scrubbing They also refused to complete the bathroom work and stuck me trying to find another contractor to complete the work.How they managed to get an A+ rating on BBB is beyond me. They ignored me for weeks on end. They cost me $2500 out of my own pocket to fix their mess that they solely created along with 6 months of unnecessary stress trying to get them to just do their job and complete the work.

  

  Business response

  13/06/2024

  Good Morning, 

  We take responsibility for the damage to the floor, however, the area that we were working in was the hallway. Due to the flooring consistently flowing into the living room, we agreed to cover the cost for the hallway and living room. The original quote included the dining room as well. It is our policy that if we cause damage to an insureds property, that we have our contractor attend to review the damage and advise us on steps/costs to move forward to repair the damage. We had tried to arrange for this to be done, however the complaint advised he had his own flooring contractor arranged. He did eventually allow for us to send our contractor in but was still adamant that his contractor do the work. We were fine with that, but we felt at that point, it was in the best interest of both parties if we issued him a cheque in the amount of the quote provided by his flooring contractor (that including the hallway and living room). He could them hire his contractor to take care of the floor. After speaking with his insurance company, we felt, due to the damage we caused and that the insured was not happy with us, that it would be in the best interest for all parties for the insured to cash out on the remaining work. He then could hire a contractor he prefers. 

  In regards to the ceiling and that it was still wet. I've attached our Moisture Readings where there was two different moisture points that we took readings in the hallway which were showing dry when we pulled our equipment out. I've also attached the e-mail threads for the communication regarding the damaged floor and the signed reimbursement waiver. 

  When releasing a cheque for any damages caused by **** Davis, we are require to have a waiver signed before we are able to release a cheque. This is a common policy in my experience of working in the industry.  

  We apologize that his claim ended this way and we do our best to rectify any damage that is caused by **** Davis. 

  If you have any further questions or concerns, please feel free to reach out to me.

  Thank you,

  ***************************

  Customer response

  13/06/2024

   
  Complaint: 21840538
  
  I am rejecting this response because:

  The inspector they sent I have recorded on video saying the entire floor needs doing, hall, living room and dining room.  It's all one continuous piece of wood 

  They never paid for the livingroom portion which was another $1064.52 plus tax they never paid for the storage locker which was required to complete the job.  Another $483.64 and they still haven't paid for the damaged sink.

  As for the waiver they bullied me into signing it otherwise they would refuse to pay anything.  They KNEW I wasn't satisfied from the sea of email communication that they received from me.  Never in my 25 years as a home owner have I ever dealt with such a shady contractor.

  Sincerely,
  
  *****************************

  

  Business response

  13/06/2024

  Good Afternoon, 

  As per the e-mail thread stating "Change of Heart", the complaint agreed to what was outlined in the waiver and signed the waiver. We do not feel that we bullied the complaint into signing the waiver. The waiver was signed and the complaint accepted the cheque. Due to this, this is what was settled on  in lieu of the damage. If the compliant did not agree to the settlement amount, we feel he should not have signed the waiver and accepted the cheque. An appointment was arranged with a requested day from the complaint and our staff met him  and he signed the waiver and accepted the cheque.  

   

  Thank you. 

  Customer response

  13/06/2024

   
  Complaint: 21840538
  
  I am rejecting this response because:

  ******,

  With regard to the email "change of heart" which was not actually directed to you.  Heck I didn't even know who you were until the very end.  Where were you for the past six months while ***************************** ignored me for weeks on end.

  If you read that email and your take away was "oh gee Mister ******* is satisfied" then that explains very clearly that you don't understand what being a Better Business means.

  Your company abused and neglected us for half a year.  You badgered my flooring contractor "how can we make this cheaper, what rooms can we cut out". You lied until I proved it, twice now and refused to do ANYTHING until I threatened legal action 

  I took the money that was offered because I was fairly confident that your next move was to completely ghost me.

  You can ignore me all you want, you can ruin my home, lie about it, weasel your way out of complete payment but you certainly will not silence me.  People deserve to know what a terrible company that **** Davis is and what terrible employees they have on staff.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The business is not responding to me in any way always giving me dates to come and repair my garage door since October 2023 still nothing. I gave them a $200 deposit. The Company is **** Davis in London I would like some kind of response from them

  

  Business response

  05/01/2024

  Good Afternoon,

  Our apologies for the delay for repairs to be completed. I spoke to our repair team to get to the bottom of the delays. It is my understanding that there have been delays in receiving the panels to the garage door from one of our vendors. Originally, they were hoping they would be in and could install them January, 4 2023. However, they still had not arrived this week and we have been advised that the panels should be in by January 10th. Once we know the panels are in, an install date can be made. 

  Overall, **** Davis apologizes for the delays in repairs being able to start. Our office dealt with a large volume of claims during the last 2 quarters of 2023  and we are doing our best to facilitate all of our clients. 

  I've asked our team to keep in contact with ****** and let her know if there are any changes to the predicted schedule. 

   

  Thank you,

   

  *************************;

  Operations Manager 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩