ComplaintsforFinch Hyundai

• Initial Complaint

  28/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started financing my 2019 Hyundai Elantra in June 2023 and have had nothing but problems since. Since I have had it, they have replaced my transmission (right after I bought the car), they told me my wheel bearings were gone and needed to be replaced, they told me my tires were bald and all 4 tires needed replacing. My rear brake light went out. They told me I needed to flush my engine for $300 or risk engine failure. The latest issue was my car dieing on me while driving home from the store, they told me all coil packs and spark plugs died and needed replacing. I have complained and complained and all they keep telling me is that the car is used and there is nothing they can do about putting me into a new vehicle. They are telling me I am stuck with this car unless I can pay off the remaining $33,000. I have two kids and two full time jobs I need a car that is reliable and won't break down every other month. They refuse to rectify the situation and I am ready to leave the car at the dealership because I have had more than enough problems since I have had it. While I was waiting to speak with the ** last week, my sales person who sold me the car came up to me and said to my face "I am so sorry we sold you a lemon" knowing that he nor anyone of his co-workers will do a single thing to fix this situation. I am looking for them to put me in a new vehicle with similar or lesser payments, they sold me the worst car on the lot and over charged me for it at $40,000. I don't know what else to do at this point because they will not help me out of this situation and I am having the worst possible experience with this dealership.

• Initial Complaint

  16/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought a brand new vehicle (23 Kona N)Yesterday I took it through a car wash and immediately after check engine light came on. I had the car towed immediately to finch Hyundai and they are refusing to look at the vehicle unless I "agree to a fee" of $180. The car is fully covered under warranty and only has 16k km. I should NOT BE PAYING A FEE to have warranty work done.

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On June 12, 2024 my Hyundai Tuscon had catastrophic engine failure. It has sat at Finch Hyundai since that day. Hyundai vehicles are experiencing engine failure in many models. They have refused to give me alternate transportation or fix my vehicle. They make people suffer anxiety over their inability to fix their own errors. The engine design was Hyundai and they should fix my vehicle without cost. They should also supply me with alternate transportation.

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I purchased my 2019 Genesis *** from Finch Hyundai/Genesis ****** in ******, *******, back in 2021, it had a dent on the right rear quarter panel area. As part of the deal to purchase the vehicle I was told that the dent would be taken out. The dent was taken out poorly but the dealership was of no help to me after that and I left it alone. I was told that because I bought the car as certified pre-owned from ******** they couldn't do anything else about the problem. Three years later, there is rust forming around the hole they drilled in my car to make the dent repair. They are taking no responsibility for the damage. First I was told that the hole was from rust proofing (there are no holes drilled into the car for rust proofing, this is the only hole) and after that the excuse was that the car was purchased three years ago and there is nothing they can do. The car is rusting because a hole was drilled into it and no kind of anti-rust or paint was used to cover up the exposed metal. I have never written a negative review for any company or organization before but felt that I had to write one here, that's how poor my experience has been with this dealership. I highly recommend avoiding at all costs and doing business elsewhere. Attached a picture of the damage.

  Business response

  24/05/2024

  Hello unfortunately we do not cover rust on used vehicle purchases. Dent repairs are done by an outside company. if you wish we can take a look at doing some touch up to make it look better.  if interested please email me at *******************************************

  Thanks

   

  Customer response

  02/06/2024

   
  Complaint: 21673768
  
  I am rejecting this response because:
  
  I brought the vehicle to a body shop to have the area sanded down and resprayed to prevent the rust from spreading. The shop also sprayed anti-rust wax into the hole that was drilled for the dent to try and prevent any further rust from spreading. I shouldnt have had to cover this cost. The car had rust and touch up paint would not be a permanent solution to fixing the problem. 
  
  Sincerely,
  ********************

  Business response

  17/06/2024

  I m sorry for the confusion, when i sent my response i was unaware that you had the repair done. if you send me the invoice for the repair i would consider some participation it can be sent thru BBB or **************************************** hopefully we can put this to rest for you.

   

  thanks

  Hass 

  Customer response

  22/06/2024

   
  Complaint: 21673768
  
  I am rejecting this response because:

  Okay thank you. I have rejected the response for now as I did not want to close out the case until there was a resolution on compensation for the rust damage. I've attached the invoice here.

  Thanks,
  ********************

  Customer response

  03/07/2024

  Hello,

  I thought that I did respond to the complaint? I don't want it to be closed yet until resolved. Can it be reopened? I had sent an invoice of the repair to Finch Hyundai and was awaiting a response on payment.

• Initial Complaint

  28/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  December 2023 car repaired from hail and wind storm- was in tornado. Very damaged by hail and flying debris. They popped the dents out and returned the car with damage that showed areas on hood were bare metal. After 3 weeks of work, I got my car back but noted the unpainted areas from storm. I called Hyundai who claim it is stone chips. These were not present before the storm, they are located half way up the hood. My insurance called asking them to rectify this but they deny it was storm related. I was required to make another insurance claim to have my hood fixed and had to make a second comprehensive claim and ****** deductible. Finch body shop very abrupt and challenging to my husband when questioned about this. They told him it was stone damage and he asked why my windshield was never damaged if this was from stones striking the car- they had no answer. This cost me a second insurance claim. rental and deductible. It cost me $12,300 originally and then the unnecessary ****** to paint the hood.

  Business response

  18/03/2024

  Hello thanks for sending the complaint to us. we are sorry that the customer is unhappy. the insurance company did not allow us to recognize the paint chips as hail damage. they were asked twice to add it on and refused. the first deductible of $300 on the original hail claim was absorbed by us and our deductible waiver program. we apologize for the situation and would be happy to offer to pay half of the $500 deductible of $250 back to the customer with hopes of them being happy. if customer would like to take advantage of this or discuss further, please have them email me at ********************************************.

   

  thank you

  **** ******

  Customer response

  18/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  18/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In May 2022 I took my truck into Finch Chev to get warranty work done on the engine. It was ticking and my warranty was about to be up. Allegedly they repaired it! In August 2023 my engine was ticking louder than normal. Then a light came on, then misfiring and a whole bunch of other things have failed as a result. When I contacted Finch they refused to fix it!! Clearly an ongoing issue as I had another Chev dealership tell me they likely didn’t do it proper or bad parts! I cannot get to work. *** * ********** ******** *** * **** ** ****** * **** **** *** ******** The dealership that diagnosed the issues currently said it’s the exact she thing that Finch allegedly fixed! I am now out 275.00 for diagnosis and 330 for spark plugs I didn’t need! And a quote for 2800 from the dealership that says it’s not right this has happened! I want my money back and I want my truck fixed!

  Business response

  19/09/2023

  Good morning, 

  Thank you for bringing this to our attention.

  The customer did contact us once her vehicle malfunction was diagnosed at another dealership - please note this was 2 years later (November 2021 and 77,000kms).

  After review, the following e-mail was sent to the customer outlining the GM warranty on her parts and repair.

  After that email was received, the customer sent back to back emails name calling and threatening. We will no longer be in contact with this customer as she continues to act in such a poor manor/behavior toward our dealership and staff. Please see the attached emails with one liners from Ms. ***** ******. Words such as "Moron" "I will ruin you, I promise" "your stupid Service Manager" and continuous threats of BBB, Lawyer, etc.

  Correspondence to the customer below:

  Hi *****,
  
  Thank you for your e-mail outlining your concerns vs. just forwarding an e-mail you sent to our Managing Partner with no context.
  
  In review of the work completed at Finch Chevrolet November of 2021, approx. 77,000kms ago (@157, 927kms) we did replace all RT lifters on your 2018 Silverado. The repairs completed were covered not by an extended warranty – but your GM powertrain warranty that was still applicable until 160,085 or May 30, 2023 (which has since expired). The parts warranty on the work completed is 3 years, 60,000kms and unfortunately within warranty guidelines the parts and labour warranty has expired by 17,000kms. I can assure you this is not caused by the craftmanship or negligence of our Master technician, should it had – the vehicle would have failed shortly after the repair
  
  I understand you’re upset and can empathize with your situation – having said that, 2 years and 77,000kms a malfunction can and may occur. I can suggest possibly contacting General Motors customer care directly asking for help and rationally explaining your situation – they may come to the table. As for the quote reviewed by ********* I suspect all your lifters are not failing at this time, but appears ********* is suggesting replacing them all while they have the intake and heads off.
  
  Our Service Manager at Finch Chevrolet is a valuable asset to our team and I did review the call where he was not able to get a word in edgewise. We do not diagnose over the phone and will not provide information without having the vehicle properly diagnosed by our dealership and our technicians. I do stand behind how Rohland handled this call.
  
  Hope this helps,
  
  ******* ******* ** ******** ********* ***** **** ***** *  ** ************ ************************** ** ****** ****** ** ***** ******** ************************** **

  Customer response

  19/09/2023

  
  Complaint: ********
  
  I am rejecting this response because: I feel this is an ongoing issue! Clearly faulty parts and I shouldn’t have this expensive repair over and over every 2 years! No one told me there was a limit on warranty issues! Transmission and engine have been an issue! Under lemon  laws I feel I’ve been dealt with a garbage truck! Nothing but issues! You’re darn  right I’m upset and angry! 
  I can’t even get to work! This is 200 I’m parts! And a lot of labour ! A complete rip off!  I’m getting a lawyer! 
  Sincerely,
  
  ****** ******

  Business response

  19/09/2023

  Okay, have a nice day.

  ******* *******

  VP Customer Relations

  Finch Auto Group

  Customer response

  19/09/2023

  
  Complaint: ********
  
  I am rejecting this response because: it just goes to show the immoral actions of this dealership! The service manager is not very smart when he couldn’t even find the alleged service work done! 
  man’s the fact that this was done under warranty and not extended warranty says it all! Clearly something is wrong! 
  
  see you in court 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  29/11/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In September 2020 I leased a Hyundai *******, and the financing manager Mr. ***** ***** suggested that I add a vehicle armour protection so if and damaged internal or external to the car body happens I can go to the dealership to fix for free. So I purchased the protection. Now in 2022 in September I visited the dealer for some external dents on the cars trunk so they took some pictures and they said it will be send to the armour company for approval which he failed to tell me when I purchased the protection he only said in case of any damage I bring the car to the dealership and they will fix it free and give a car while mine is in service.so mr ***** informed me that he will take care of the matter and send the photos of my car for estimate. Since then I contacted him three times and he confirms sending the file to thr vehicle armour protection company which on their end deny receiving anything about a claim for my car. This is three times. So why always companies can do anything to customers without being held accountable while if I stop paying my credit will be affected. Please I need help resolving either they fix the damage or pay me back the money I paid for the protection. Thank you have a nice day.

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  It has been 2 months since I purchased a car from them, I am still waiting on a spare key, I have reached out many times and received false promises and false information. I have been told the key was on order, the key was going to be made in my driveway and that the key was even ready for pick up, I get there to pick it up and its not even on order. I have been misled far to many times and I am getting no where I need some help. I have reached out to the sales agent and the contact person on there web site. I do have screen shots and all conversations saved concerning this.

  Business response

  17/01/2022

  Consumer Response /* (3000, 6, 2022/01/14) */ Messaged today stating key is now ready. Pick up tomorrow

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩