ComplaintsforOwl / Chickadee Magazines
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Complaint Details
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Initial Complaint
16/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
In November 2023 I renewed 2 Chirp magazine subscriptions online for my 2 grandchildren at the discounted rate of $58.90 for 2 magazine renewals. The website kept crashing and on Nov 6 I discovered that the magazine had double charged me with 2 billings, one for the discounted rate of $58.90 as well as the full price of $65.42. When contacted, Holly T assured me that there had been an error and because they were revising their website they would not be able to reverse the charge on my credit card but would send me a cheque instead for the higher amount of $65.42. She said it would arrive in a month. A month later, no cheque arrived and when contacted again, she said 2-3 weeks. The cheque did not arrive but the third time Holly said it would arrive within 2 weeks. No cheque arrived. My account # is ********* and the case # is ******. * ** * ****** ******* *** **** *** **** * **** *********** *** *********** ***** ** **** *** *** Please help me get my refundCustomer response
25/03/2024
The cheque arrived with no cover letter or explanation for the lengthy wait but I am very pleased that it finally arrived.Initial Complaint
11/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This is about a subscription renewal done on Sept\2023 in which we were double charged $30.95. It should have been one charge of $30.95. Despite numerous calls and emails requesting the refund there has been none. First called Sept, was told it hadn’t been processed yet, call back after Oct 16. Called second time Oct 18. Was told they are updating their systems, but a cheque would be mailed out. Called the third time November, glitch in their operating system, but cheques would be mailed out at the end of the month. Called the fourth time Dec 20 and told cheque was mailed a few days ago. Called last time Jan 5, 2024 and told cheques are being mailed out at the end of the month! “****” said he could not forward my call to a supervisor but would have someone call by the end of the day. Not surprising no call was received. All we want is a refund of our over-charge. Account #********. Thanks, ***
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.