ComplaintsforParts Zone Canada
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
22/11/2021
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Purchase Date: April 11 2021 Amount Paid: $733.37 Canadian I purchased the following Pair Chrome Towing Mirrors for 14-18 ********* W/Power Fold LED Signal. Had them installed by a certified Mechanic as per their instructions. The mirrors worked great and I am pleased with them. About 2 weeks ago the power fold function stopped working on the passenger side mirror. I have phoned, texted and filled out request forms with Parts Zone Canada and they have not answered any of them. They are warrantied for 1 year. On their website they tell you to log into your account and you should be able to pull down a warranty claim form, which doesn't seem to exist. I would like to have the mirror replaced or the parts to repair it sent to me.Business response
07/12/2021
Business Response /* (1000, 5, 2021/11/22) */ We cannot warrant the mirrors past 30 days Consumer Response /* (3000, 7, 2021/11/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) If you are referring to the mirrors being warranted to 30 days then I do not accept this as their ad on their webpage say they are warranted for 12 months.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.