ComplaintsforThink!nsure Ltd

• Initial Complaint

  02/02/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed documents cancelling my insurance with ******* via Thinkinsure. ******* has debited the payment from my account, long after my cancellation. Now that I'm asking for my money back, Thinkinsure nor ******* is responding to my emails or calls. Please help! Thank you, ***** *******

  Business response

  11/02/2023

  ThinkInsure recognizes that the ******* policy cancellation documents were signed by the customer ***** *******. However, upon submission of the necessary documents to the insurer *******, the regular scheduled payment was locked in via 'bank tape' by the insurer and financial institution.

  ThinkInsure worked with the customer and ******* to rectify the issue. ******* has scheduled a return of premium owed $587.81 to the customer on February 12th 2023.

  On Feb 1, 2023 ThinkInsure communicated to customer the details on when the refund will take place.

  ThinkInsure will follow up with the customer on Feb 13, 2023 to confirm that the funds were returned.

  ThinkInsure believes we have worked with the customer and ******* to rectify the issue as much as we can to this point. We will keep the issue active until the funds have be returned to Ms ******** 

  Please let us know if you have any questions about this matter.

  Thanks Greg

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