436 Customer Reviews
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Review from Scott W
1 star27/10/2024
Ordered a ***** Gateway 3.2 for internet, 4 hrs on the phone with Rogers trying to get a password. Rogers can't do it and advised me to call *****. I have never dealt with ***** in my life and apparently Rogers opens an account in your name for internet with ***** and now I have to deal with them for technical support. 1st question from ***** is "what is your account number? and I have no idea. I'm sending their equipment back tomorrow. What a complete waste of time dealing with Rogers. ***** **** **** **** *******Review from Tobias M
1 star25/10/2024
Rogers promotes a financing plan for a new Phone (***** * 128gb $1,441.44) at $20 over 24 months, so as a consumer I believe I am getting the phone for $480+tax and I would own the phone outright after. ***** on the market However what Rogers hides is the that you are charged $53.63 to finance the phone over 24 months, and on your bill are given a promtional credit for the difference, which allows Rogers to tax you at the full price, which works out to 32% of your promoted monthy finance costs. In theory Rogers can over price a product and offer an "incredible" financing discount, and make up for much of the difference in taxing you on the full price. For reference the same phone can be bought at $1080 off ****** right now.Review from Michael L
1 star24/10/2024
Shaw was so much better before being taken over by Rogers. I have been a loyal customer for Shaw for 4 years. Then Rogers came along. Waited for my contract to expire than jacked up the price. Wouldn't even match a better offer from ***** but sadly, the ***** isn't available in my building. Yet. As soon as it is, I am dropping Rogers **** * *** ** ***** **** ****** **** ***** *** **** ****** ** ******** Rogers doesn't care, clearly. ** ******* *** **** *** ******Review from Daniel C
1 star24/10/2024
******* ****** ********* I have 3 accounts with them, between personal and the business, been a customer for about 30 years, yet they won't even budge to accommodate! My 12 year old received a text message from a schoolmate, to which he replied, and they have a conversation back and forth over several days....no reason to worry. Then we get our bill, and there is an extra $45 in charges for International Texting. Apparently his friend was using some app to spoof his number, so the number my son was texting was a US based one, not the local number he believed he was texting, and Rogers billed us $0.45 per msg, for nearly a 100 texts. No warning, no notice, just us looking into the details when we get an oversized phone bill this month. Called up Rogers, and they said there is nothing they can do. ********* ********** * ******* **** **** *** ******* ******* *** ****** doesn't have to ability apply a credit to an account of a very long term and loyal customer? Clearly they aren't in the "Customer Service" business......guess I'll be shopping all my business elsewhere.Review from Susan D
1 star24/10/2024
I have never been treated so poorly by any company in my life. I called and agent to resolve an issue with my bill. They agent and his supervisor were ************* and patronizing. I sought more assistance by contacting the companies higher ups. I received a call from the "office of the president" of fido. She tried to accuse me of being "sensitive" and basically called me ******** because I don't comb over my bill with a fine tooth comb. I liked to hope that a ************ ****** company would have the decency not to charge for services that were not requested but I was wrong. They are refusing to credit me for over $180 worth of charges. I will never use fido again *** **** **** ****** * * ** *** ** *** *****Review from Randy O
1 star22/10/2024
********** ******** ******* ****** **** ****** ** **** ********* Internet is incredibly slow every bill cycle that we're behind on, and excuses that make no sense as they assume I don't know the difference between a hardware issue with their equipment provided to me at my expense, Communicated this via chat, now expecting a manager to give me a non-answer on a call, a text "Solving the issue" and when I asked for a transcript they said they were "Ending the chat so that I can confirm where the transcript will be emailed to". This needs to absolutely be dealt with. This has happened multiple times, and they will make some discount ******* solution, but IT STILL HAPPENS.Review from Allan T
1 star21/10/2024
Renewed home TV on the premise my bills would be a certain amount, customer service agent *** *********** *** told me the price was fixed for 2 years, 3 months into my contract they increase the price of the rental tv boxes. ****** ** *** ***** ******** getting their reps to *** about pricing to get you to keep going.Review from Rita L
1 star21/10/2024
I went to the store and they sold me some promotional item but did not disclose that there is a $50 fee. Separately there is another $70 fee which the sales rep said just call the 1866 number no problem they will reimburse. I called Rogers waited for an hour the Rep said complete the survey and just dumped me to another Rep did not do anything. I spoke with a Manager named Kathy October 21 2024 at 4:45pm did not do anything. It was so upsetting. * ******* **** ********* ** ********* ** **** ******* ****** ********* *** ***** ** *****Review from Ken G
1 star18/10/2024
They force me to change my cable and internet then they send me bills that have late payment charges when I pay it on time. The payment is put into an account that Rogers cancelled. This has been going on for a year (2023). . They tell me to sort it out with my bank ...three times I have talked to the bank only to be told its not them its at Rogers end. Customer service tells me it can be corrected if I use automatic withdrawal........ Your kidding right I say to Rogers. I tell them to cancel my cable without a penalty only to be told they cant do that . Ask to talk to someone with a more power then a customer service rep *** ** ******* and was told there is no one .I even asked to talk to the president and was refused. Rogers doesn't care about the customer only the money they can make off the average person. Would never recommend Rogers to anyone. *** *** ** *** *** ** *******Review from Brandon R
1 star17/10/2024
I am extremely disappointed with my experience at Roger's. I was promised a $600 reduction on my bill after sending back my old cellphone, but they failed to honor that agreement. Instead, my bill has skyrocketed, and now I can't afford to pay it. To make matters worse, they cut off my line without any warning, leaving me without service. I reached out to customer service multiple times, only to be met with long wait times and unhelpful representatives who seemed to have no idea how to resolve my issue. It's incredibly frustrating to feel like I’m being ignored and mistreated as a loyal customer. I trusted Roger's to handle my account properly, and they let me down. I do not recommend their services if you want reliable support and clear communication. This has been a stressful and costly experience for me.
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