ComplaintsforCubeit Portable Storage
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Complaint Details
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Initial Complaint
12/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
The Cubeit website claims they provide long distance moves but they are not licensed to operate Canada wide. I hired them to store/deliver my belongings between the sale of my condo and purchase of a new house. When the time came to have them deliver the unit, I was informed they don't service the area I have moved to, which is only 1.5hrs from Calgary (the pickup location). When I hired them, it was under the pretence that my belongings would be picked up from point A, stored in their facility, then delivered to point B. Now I have to go back to Calgary myself, hire + supervise movers to move the contents from the pod to a moving truck, deliver it to the new home and move the contents again. If their website clearly stated and/or I was advised throughout the initial setup process that they don't service all of Alberta, I would have gone with a different company that would have met my needs. Because I hired them, I have now lost time (adding an extra move) + money (hiring movers an addition time).
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.