ComplaintsforAppliance Repair Experts Corp

• Initial Complaint

  31/07/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I put in an online request on July 10th in the evening because the hinge on my fridge was broken. Got a call back and was told ******* would come on the 11th, which he did. He told me the hinges needed to be replaced on the fridge door and suggested that although only one was broken both should be replaced. Said he would come back either Saturday or Monday and sent me the invoice for half of the estimate which I paid.($218.73) Never came or called to let me know that he wouldn’t be there. After a few more days I contacted the company and they had him call me. Told me the part wasn’t in yet but he would contact me as soon as he had it. It’s now been almost 3weeks since the first visit. I have tried contacting the company and texting ******* but ….crickets. I would like my deposit returned, I'm willing to forego the $89 fee they told me would be charged for diagnosis

• Initial Complaint

  15/07/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Called appliance repair expert (************) for a non working freezer full of food on the W/E. Technician showed and scrolled through his ****** to find possible problem, told us we need a new compressor or a new freezer. After the W/E we called the frigid air freezer company technician now available who fixed a simple fan belt freeze up problem. We contacted appliance repair to request money back for non service and faulty diagnosis, company will not return calls or emails. *** ******* ** **** ** ********** ****** ******* *** ********. We want our money back. Non service, wrong diagnostics.

• Initial Complaint

  28/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In April 2024 we called about a loudly squealing dryer. We told them it was old, but still wanted to have them diagnose the issue. Once the diagnosis was done, we were give the option to repair the problem, which we agreed to. Parts were ordered and upon completion of the repair we were told there was no warranty, and we were not issued a receipt. A couple of days after the repair, the dryer started squealing again. We contacted Appliance Repair Experts and spoke with the manager, who read the service notes to us, indicating that the inside of the dryer was 'sketchy'. We were not told the state of the dryer when diagnosed, which would have changed our decision to repair. The manager said he would investigate and contact me, but that did not happen. I sent in an email complaint, and still no response. If we had known the state of the dryer before the repair, we would have declined the repair and simply bought a new dryer, which we ended up doing anyway because the old dryer was likely unrepairable. * ** ***** ** ******* *** ******* **** ** ****** **** ******** * **** *** ** ***** ******** **** **** ****** *** **** * ** ************ **** ** ****** ***** 

• Initial Complaint

  18/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to the website to book a repair for a small ********** refrigerator in June 2023. The repairman came and diagnosed the unit as needing a new compressor. I paid him $980 for the new compressor, visit and repair, and he never returned. I emailed the business on July 17th asking for the contact information for the technician. No reply. I finally reached someone on the phone, and they said they would contact the tech. He did not get in touch, so I emailed again on Aug. 2. Again, did not get a reply. After many disconnected calls, in September I reached someone, who gave me the technician's phone number. Since Sept. 29, I have texted him nine times and called him once. He repeated says he will come and does not come. Today I tried again to call the business to get a refund. Every call is disconnected. * ******* *** **** ** *** ******** *** ******* *** **** ** * **** **** **** ** **** ** *********** **** **** ***** I am happy to answer any specific questions you have. I am not interested in repair with this business. Thank you very much!

• Initial Complaint

  11/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I called this company regarding service for my washing machine. I said at the time that I would call back because I needed to confirm my schedule at work. I cancelled the appointment and was told that there was a cancellation fee that would be waived ONLY if I provided a 5 star google review. For a service that never happened. I refused, and the agent then threatened to send my contact details to a collection agency. Then I received 4 phone calls, 2 emails and three text messages (I saved them all), asking me to contact them for a “special offer” to resolve my issue. Today - I received an invoice for $100 for a service call that never occurred. ******** ******** ********* *** **** ****** ******* **** ********* *** **** ********** ** ******* *****  To resolve this issue, I would like a formal acknowledgement that no service occurred and I do not owe them any money at all. Thank you

• Initial Complaint

  29/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  When I booked the appointment they told me that I had to pay for the service call but if I went ahead with the repair, the service call fee would be waived. I asked, "What if you don't have a solution to my problem?" The guy said, "Don't worry — we always do." The technician came and inspected my dryer and said we simply had to order a new part. He gave me a reason as to why I needed to pay for the part in advance. **** ******** ****** **** **** * *** **** *** I paid for the service and the part. When I didn't hear back from the technician within the timeline he had promised, I tried contacting the company but wasn't able to get through to them. My call wouldn't go through or I would get hung up on after telling them my issue. So I disputed the credit card charge with ****. Finally, I got through to someone at the company who gave me the technician's number. His name is DALLAS K. He was responsive at first and updated me on the status of the part which he said was coming. He later became aware of the dispute claim and I told him I would cancel it now that I had gotten a hold of him which I did. Eventually, it was determined that they no longer manufacture the part I need. Dallas told me he was unable to refund me for the service call but he would refund me for the part out of his own pocket (for some reason). He was responsive at first but kept delaying the time when he would issue the refund **** ********* ******** I've now attempted to contact him 6 times over the course of the past month and he is completely ghosting me. To make matters worse, **** can only investigate a charge ONE TIME so they refuse to re-open my case disputing this charge. **** ******* *** **** ******** ******* ** ****** **** ****** ******* **** ******* **** ******** ****************

• Initial Complaint

  27/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On December 28, 2023, we reached out to Appliance Repair Experts to address an issue with our refrigerator. They charged us a deposit for a part, and have since completely stopped communicating with us. We have tried emailing and reaching out to the specific technician, but no response. We have since fully replaced the refrigerator and seek full reimbursement of the deposit.

• Initial Complaint

  05/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I called in January to have a service call done on 2 appliances was told the service call would be 89.00 for the 1st appliance 49.00 for the 2nd appliance if I went through with either of the repairs the service call prices would be waived for that appliance Was told the dishwasher just needed to have the relay reset which tech did in 5 minutes but said eventually I’ll need the motherboard replaced I asked how much that was and he quoted me almost 700.00 I told him I was not interested in that as I have already repaired the dishwasher 2x and I’m not paying for it again when I can buy brand new for under 1000.00 tech then told me I needed a whole new ice machine in my fridge asked again how much quoted the same price almost 700 because it was the first issue with the fridge I agreed to have it done he was in and out of my house in 30 minutes first bill was $785.96 which included a deposit for the part for my fridge told me it would be 2-3 weeks and he would be back to install new part fast forward 3 weeks he came today and replaced the motor on my ice machine todays bill was an additional $445.48 when he was leaving he told me to wait 20 minutes to start putting food back in my fridge. I started to put food in the fridge and decided to open the ice maker to see what was done and I noticed he had broke my ice machine bucket I called the company right away to lodge a complaint and they said I had to prove it was them that broke it. I explained I did not have a issue paying for parts so had that piece been broken before I would of told the service tech to order the part and put a new one in when he came back with the motor 2nd if there was not to be any service call fees because he fixed said dishwasher by resetting a button and I agreed to fix the fridge how exactly does my bill add up to 1231.44

• Initial Complaint

  25/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On Monday, Jan 22nd 2024. I requested a technician from this organization to come out to look at a broken dishwasher. My request was that I need the technician to come in the morning AS I clearly informed them that no one will be available past 1pm. I was provided with a timeslot of 9am -1pm and was assured that he would be there around 9am. "That I would be the first client of the day". When the technician did not show up by 11am I called to follow up and complained about the timing. I was then sent a message that the technician is on route. I called again to follow up on the exact time of arrival as now I am nervous about the time constraint. I was told to hold while the customer rep called the technician to confirm the timing, I was hung up on instead. After another hour went by and the technician was still not there. I called again to follow up on his status. At this point, I was hung up on again. When I called back again to cancel and reiterate that no one will be available past his scheduled window time of 9am -1pm, my calls were ignored or picked up and then hung up on. As such, Today when I received their invoice for a service that was not rendered, I immediately called to complain. I was informed that they were charging me anyways because the technician "eventually" did finally show up. To which I informed them that business do not work this way. That you can not just show up when its convent for you and when the customer is not available, then not provide your services and still think you can charge them. When I made the comment on how we have a contractual agreement for the technician to provide services within the hours of 9 am and 1 pm in which none were provided. I was told that oh well there is nothing they can do about the invoice. Then they proceed to hang up on me again. When I had my husband call, they picked up and were conveniently professional until they realized that we are connected and proceeded to hang up on him as well. A formal written complaint was sent to the organization that invoice will not be paid due to lack of services rendered and inappropriate business behavior's.

• Initial Complaint

  12/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I received an invoice from Appliance Repair Experts for a service they never performed - a clogged dishwasher drain hose. I called them and left my info so they could return call and set up an appointment. I also called a second appliance repair service which had returned a call much sooner than Appliance Repair Experts. I chose the second option and the service was completed in good time. A couple of hours later, an APR technician calls to say he's on his way. I told him it wasn't necessary since someone had already completed the job. Naturally, the technician didn't come. Later on, again, Appliance Repair Experts makes a follow-up call to see how the service call went. I told APR that none of their technicians showed up and that another company had performed the task. A week later, I receive an invoice by email requesting payment be made. I called them 2x, received no answer(s). Then I replied to the email telling them that I will not py for a service that was never performed. Before I clicked 'SEND', APR calls and explained that a cancellation request is required no later than 3 hours before the scheduled appointment. I am not paying for a service that never occurred.

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