Customer ReviewsforEMMO Ebikes Canada

** *** ******** * **** **** ***** ********* ***** ** ****** ** *** **** ******* ** ******* **** ****** ****. Purchased a e-bike from them for almost $2k. Took it out for a ride the first time and broke down. I’ve called, emailed and called multiple times asking for help and they haven’t helped me what so ever, just giving me the run around. And keep in mind it’s been only 3 weeks since I’ve purchased the bike. **** ******** *** ******** *** ** ***** **** ***** ********* ******* ***** ****** *** ***** ** ****** *** WILL LEAVE YOU HIGH AND DRY AFTER THEY HAVE YOUR MONEY.

Dear ***, We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time. We understand that there is a difference of opinion regarding what should be covered under warranty for your eBike. While we have always been consistent with our warranty policy, we want to ensure you leave as a satisfied customer. Therefore, we would like to offer a one-time free repair of your flat tire. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your feedback, and we hope to serve you again in the future. Best regards, WARIS from Emmo Sales & Service Team.

Ordered a new emmo nok. **** ******** Many problems right away including cheap metal screws that I had to replace before ever taking it outside. A defected saddle bag that was replaced but no key was sent for the replacement making it useless. The passenger peg snapped off on first use. The actual metal broke. How? Just that cheap I guess. The battery life pales in comparison to other models and I only get about 25 km per charge. Emmo says this is normal. It is not. I've owned 2 other models and never had these problems. Support has not been helpful. They don't reply quickly and leave me waiting for a response on everything. No solutions have been offered. I feel like they have been dragging on it so the return window closes. Now I'm stuck **** * ******* ***** It seems like things have changed at emmo in the last couple years. What used to be a quality product from a company I trusted is now a cheap shadow of its old self. I won't buy from them again and am still waiting on a response for a new key for this saddle bag. They did respond to my complaints, but only told me that the battery is fine and ignored the other issues. They offered to send new screws, but I had already replaced them and didn't want more cheap metal. I'm very displeased with this model and with emmo for their handling of these issues.

Hello *******, We appreciate your patience and understanding while we address the concerns you've raised regarding your recent Emmo *** purchase. Firstly, please accept our sincere apologies for the inconvenience you've experienced. It's our priority to ensure that you receive the quality and performance you expect from our products. Let's delve into the issues you've encountered: Battery Performance: We acknowledge that the ***'s battery performance has fallen short of expectations compared to your previous experiences with the ******* * and ****** *****. While there could be underlying issues with the battery, we also recognize that the ***'s design, including its weight and additional battery cell, might contribute to differences in performance. Furthermore, factors such as speed limitation and speed gears might also affect the overall experience. Hill-Climbing Ability / Power Difference: We understand your concerns regarding the ***'s power output and its ability to climb hills. We're taking steps to address this by arranging an inspection at your nearest Emmo-Certified Service Center. This assessment will help us determine any underlying issues affecting the performance of your eBike. Build Quality: The issues you've faced with the footrest and saddle box are certainly not reflective of our usual standards. We apologize for the inconvenience caused and are in the process of sending you a replacement footpeg along with the missing key for your saddle box. Your feedback is invaluable, and we'll ensure it's communicated to our manufacturing team for immediate action. User Manual: We regret that you didn't receive a user manual with your ***. Rest assured, we're actively working on producing one, which will be provided to you as soon as it's available. In the meantime, the user manual for our ***** model can serve as a reference for most functionalities. Customer Support: We pride ourselves on providing attentive customer service, and we apologize if your experience has fallen short. Please don't hesitate to reach out to our service department, their information is as follows : ###-###-#### EXT. 2 / *******@****.ca ; They'll be more than happy to assist you with any further inquiries or issues you may have. Additionally, we have reached-out to you via email previously and have again today to get further information to better assist you. Your cooperation in providing this information will greatly aid us in resolving your concerns effectively. Thank you for bringing these matters to our attention, *******. We remain committed to ensuring your satisfaction with our products and services. Yours Sincerely, Harwaris G. EMMO SERVICE TEAM

What a terrible experience with Emmo. The bike might turn out to be great, but the experience of dealing with them from the purchase to the delivery to the fact that I bought an Xi but the bike is labeled X. There is no owners manual, customer service and support during an almost 3k purchase has been atrocious, if I hadn't already bought it, I would definitely look elsewhere. What should have been a happy experience getting this for my son has turned me right off anything Emmo. So disappointing. I do not recommend this company at all.

We are sorry to hear that the received ****** *I was not to your expectations. At Emmo, we take your feedback seriously and have reviewed the interactions. We understand the decals on the ****** *I may be confusing, during the phone conversation attempts were made by the representatives to confirm the model for you but the attempts were turned down. Moving forward we will make sure customers are more aware of the differences between the ****** *I and the ****** *. As a company that is working towards becoming greener, our manuals and assembly guides are no longer printed but are publically available on the website which was mentioned during the phone call and direct links were previously sent via email on October 12. (****************) There were some panels with minor scratches which have been covered under the shipping damage warranty and have been shipped out to you with the ********* tracking number already provided. This package should be delivered soon. Thank you for giving us the opportunity to address your concerns and improve our customer service and support.