ComplaintsforDrain Sense Plumbing And Drain Services Ltd
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Complaint Details
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Initial Complaint
03/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
January 25, 2023 we contracted their service to fix a plumbing problem. I asked for receipt on the same day. The received my payment and did not issue a receipt. I have made several attempts to ask for the receipt and they promised to send the receipt on the same day or the following day and they never sent it. I just need my receipt.Initial Complaint
10/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired Drain Service Plumbing and Drain Service Ltd.( Vince F.) to fix the plumbing part of my basement project in Toronto I gave him $1000 in deposit and he came and made mess out of my plumbing . I kept calling him and he kept gave a date but never shown up, essentially Vince said he will not come back to fix or correct the mistakes he has created them. I have hired another plumbing company and they come and cut all the pipes Vince put in and corrected Vince's mistakes. He is not professional nor plumber for such project as mine he supposed to bring at lease one helper with him, he used my workers to help him out and We even cut some pipes for him yet he left us with major issues in regards to his work. he has done very shabby job full of mistakes one major one he run the main drainage pipe against the flow of sewer. He does not understand the first rule water flow in the plumbing. I am demanding my deposit back.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.