1 Customer Reviews
Review from Lynn H
1 star13/01/2023
I was scheduled for the first appointment of the day at 8:30 am. By the time Access Tire had taken my keys it was 8:45 am. My block heater wasn't working and they booked me in for one hour. Approximately 15 mins later I was told the block heater had to be replaced. There was parts available in town which would have to be delivered to the shop. When I asked how long it would be, Access Tire told me it would be one hour from then. I walked back home to wait and was called at 10:03 am to inform me that it was ready for pick up. I returned to the shop and paid $397.87. My credit card was charged at 10:26 am. When I was back at home and looked at the invoice, I noticed I was charged for 2.1 hours of labour. I called Access Tire at 10:39 but there was no answer. So I drove back and spoke with Troy who explained to me that this was how shops everywhere worked. They charge by the units and sometimes it takes longer. I said it's fair to pay the labour time but it's not fair to be charged 2.1 hours for less than 1.5 hours of work. Troy insisted that there was nothing wrong with what they did. I have proof of the timestamp on my bill, my cell phone call log and their opening hours state they only open at 8:30 am. Stay away from Access Tire!
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