ComplaintsforGirls Do It Better Construction And Landscaping
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Complaint Details
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Initial Complaint
22/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
At the end of December 2022 I hired ********* who is the owner/operator of Girls Do it Better Construction in Regina to do snow removal for my Aunt in Regina. My Uncle had been in ICU for almost a month at that point, and live on a corner lot in northwest Regina, so the snow was an issue. I explained the situation to *********, and she agreed to take my Aunt on as a client. I paid her the fee for one month ($210 in cash - that she came to my house to pick up) and she stated that she would send me the receipt/paid invoice via email as soon as she got home. I indicated that we were hiring her for the month of January 2023 initially, and if it went well, we would continue to work with her after that. ********* told me that she would provide "unlimited" shoveling for my Aunt during the month of January and would be there to clear the snow within 24 - 36 hours of ever snow fall. This all became even more important when my uncle died on January 3. Unfortunately, ********* did not do snow removal at my Aunt's house as promised, she did not respond within the promised 24 - 36 hours after every snow fall, and she never did send me a receipt for payment - despite numerous efforts to request that she do so. She eventually stopped replying to my text requests for the receipt. My Aunt contacted her several times asking her to come to remove snow and ice during the month of January - she initially always responded (with many excuses) and would say that she would be there "first thing the next morning", but would not show up. Eventually she stopped responding to my Aunt's calls and texts, and stopped answering her phone.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Regina, SK S4R 4X8
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.