ComplaintsforUnited Roofing And Exteriors Inc.
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Complaint Details
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Initial Complaint
11/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had my shingles replaced and was supposed to have the eaves cleaned upon completion of the work. When I had made payment with ***** (owner) he advised that he would come the next day to clean them and he did not. I had my son inspect the roof and he noticed they did not replace one of the sewer vents and there is no seal as well. I had called ***** and he advised someone would come in the next couple of days and no one did. My son also called and was told someone would come in the next couple days. Again, no one came. This is completely unprofessional especially given how much they charge for the roof to be done. There were also a lot of exposed nails and no roofing cement or caulking was put on to cover the nails and limit water exposure. I want the vent replaced with a new one as this should have been done from the very beginning and to be refunded the cost of the eaves cleaning for $200.Business response
17/11/2022
Business Response /* (1000, 5, 2022/10/12) */ Hi ******* **** will be coming this week as indicated to replace the plumbing collar and I will refund you the 200 dollars for the eaves. Consumer Response /* (2000, 7, 2022/10/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept this response. Someone came and did the repair;however, I have not received reimbursement for the eave cleaning. Consumer Response /* (3000, 12, 2022/10/26) */ Consumer informed us they have not received the promised refund. Consumer Response /* (2000, 16, 2022/11/17) */ Consumer called BBB to inform she received her refund from the business and the matter is now resolved.Initial Complaint
16/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Roof not completd Holes in the roof. Plumbing on roof is loose Flashing around skylights allow leaking.. Siding is falling off. Siding is all scratched Insufficient snow guards roof inspection availableBusiness response
05/10/2022
Business Response /* (1000, 9, 2022/10/04) */ Hi ****** we are working with you diligently to correct the issues together miss. Consumer Response /* (2000, 12, 2022/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would say yes but on guard.. Owner has contacted me and I am hopeful this issue will be resolved int the next two weeks Thank you for your help *************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.