ComplaintsforKuza Hair and Beauty Supply Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/07/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought a brand new wig from Kuza Beauty and 5 mins later after I got home I realized the wig which did not touch nor alter it is all still in the package was the way too blonde for me. I have been going there to buy my wigs well over 2 yrs. I called and expressed I was just there and explained the situation and she denied the exchange or refund. I wanted to exchange. I was astounded as I was a very good customer and returned all the time. Now after this I will not return. I was suppose to get an emailed receipt as they are paper less and never received. I have my credit card bill to prove. I just want to exchange not even get money back but even after 5 mins knowing I was there she refused.Business response
13/07/2022
Consumer Response /* (2000, 6, 2022/07/13) */ they have since contacted me and gave me an exchange this case can be closed. I did tell the owner I filed a complaint with you and she said she would give me an exchange and she did the same day.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.