ComplaintsforDakota Dunes Golf Links Inc.

• Initial Complaint

  30/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a pass for 119 which covers one round for anytime and one twilight pass one free complimentary golf cart rental. The issue am complaining about this above is false advertisement for yes the two rounds is good bit this free complimentary golf rental is my issue. You can't use this golf cart rental during your two rounds that they don't even state in the sale. Plus I took picture of golf cart rental half cart rental anytime. You will note if I am able to upload again this is false advertisement I even spoke to the workers there and basically that happened last year also and nothing gets done to rectify it. My solution is that I want total free package for one year golfing with cart for senior.

  Business response

  30/04/2024

  Good Morning!

   We are well aware of this gentleman and the complaint he has raised as he has brought this forward on numerous occassions.  The program he is referring to is a simple loyalty program that rewards our customers that choose Dakota Dunes.  The Player's Passport includes complimentary golf rounds, complimentary power cart use as well as additional savings each time you play.  In addition to these savings, we also send out deals for our passport members throughout the golf season.  It is far from being false advertising. This program is very successful and we do not have any other individuals raise this complaint.  He has purchased this for multiple years as there are instant savings to go along with discounted pricing throughout the year.  I would be more than happy to refund this purchase and charge him our regular rate, but we will not be offering anything more than that.  We have had many issues with this customer, not only harassing our staff on many occasions, but he also does not abide by the rules of our golf course.  We have had to discuss with him about taking liberties with his power cart and entering areas we deem to be naturally sensitive.  I hope this response is suitable and meets your needs.

   

  Customer response

  30/04/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  I am not happy with dakota dunes finding for that happened let year also I had spoken to the workers to let them know its false enticing advertising.

  Again you can't  even use the complimentary cart rent with any of your round. 
  

  .it costed then each round for cart rent 24.00 each round which total that 48.00 plus my 119.00 pass that is 165.00 they do this to still make money in the carts.

  The pass should omit the cart completely and charge 99.00 for the pass.
  

  Again I don't agree with this next step if bbb can't resolve I have conducted with a lawyer whom golf's.
  

  That will be my next step.
  

  **** ********* 

  
  
  

  Business response

  30/04/2024

  Good afternoon.

   As mentioned this is a loyalty program and rewards those who return.  The value of the passes provided total $163.00 dollars.  If the customer is not happy with this program, I suggest he does not purchase it and just pay our daily fee.

   

  Thank you for your support!

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩