BBB Business Blog

Paula Fleming, Chief Marketing and Strategy Officer, discusses her insights and professional knowledge in her recent BBB Business Blog entries.

What's New?

Paula Fleming, CMSO, discusses a mom's musings and BBB insider tips on the Better Business Bureau & higher education. (October 7, 2024)

Paula Fleming, CMSO, discusses APIs—the invisible force powering our connected world. (October 15, 2024)

Paula Fleming, CMSO, discusses new business solutions for BBB members. (October 22, 2024)

Paula Fleming, CMSO, discusses the BBB advantage and how ensure you aren't ghosted by customers. (October 28, 2024)

Attracting & Retaining Talent

Paula Fleming, CMSO, discusses how to keep burnout at bay in 2024 in December 2023.

Denise Shen, Director of Human Resources, discusses how to handle workplace negativity. (February 2024)

Paula Fleming, CMSO, discusses navigating the modern workplace and addressing employee concerns and fostering a positive environment . (June 2024)

Denise Shen, Director of Human Resources, discusses the Pregnant Workers Fairness Act. (July 1, 2024)

Paula Fleming, CMSO, discusses navigating turbulent Mondays and ways to ground yourself by letting the BBB smooth your business journey. (August 26, 2024)

BBB Business Solutions for Members

Paula Fleming, CMSO, discusses how to boost your business credibility in 3 Easy (and free!) ways to optimize your BBB Profile. (April 2024)

Paula Fleming, CMSO, discusses the top 4 most used BBB Member Business Solutions. (March 2024)

Paula Fleming, CMSO, discusses applying for BBB Accreditation and how to join the community of trustworthy businesses in January 2024.

Explore how BBB Member Businesses leverage BBB's exclusive business solutions and services to fuel the growth of their enterprises.

Discover the compelling reasons why your business should become a member of BBB and attain BBB Accreditation. BBB, the renowned symbol of trust, holds the key to your success.

Explore a plethora of testimonials, highlighting the numerous advantages and services offered by BBB.

BBB Business Profiles include over 90 informational data points & attributes about your business and are designed to provide your customers with information about your business.

Portrait of a happy waiter opening on the doors at a cafe and smiling - small business concepts

Paula Fleming, CMSO, shares her thoughts on trust & Achueveung success with business Solutions for small businesses. October 2023

Paula Fleming, CMSO, shares her thoughts on applying for BBB Accreditation November 2023.

Paula Fleming, CMSO, shares Top 3 BBB member business solutions success stories of 2023.

Paula Fleming, CMSO, discusses how local business Solaris Renewables makes history as first to earn coveted BBB4Good verification . (June 24, 2024)

Paula Fleming, CMSO, discusses a business owner's essential guide to crafting quotes that shine. (August 20, 2024)

Paula Fleming, CMSO, discusses elevating your business with BBB's on-demand education. (September 16, 2024)

Paula Fleming, CMSO, discusses moving from reactive to strategic in business and how to journey beyond survival mode. (September 3, 2024)

Paula Fleming, CMSO, asks for your feedback to help shape the future of BBB. (September 30, 2024)

BBB Membership & Accreditation

Paula Fleming, CMSO, recounts a recent July 2023 conversation she had with a business owner.

Building and running your business is a daunting prospect. The BBB is here to help you with business tips on every aspect: marketing, sales, and technology.

Boost your productivity with a range of business software options available at various price points, starting from free and going up to $30 per month.

Discover the specific details of over 30 BBB Member Accredited Business Business Solutions, Benefits & Services designed to help your business thrive and expand.

BBB Business Profiles include over 90 informational data points & attributes about your business and are designed to provide your customers with information about your business.

The numbers speak for themselves.

In today’s world of online research, purchasing and instantaneous promotion and feedback, standing out from the crowd is imperative to building a successful brand and company.

Here is a compilation of recent BBB Member Accredited Businesses.

Better Business Bureau (BBB) in E. MA, ME, RI & VT.

Paula Fleming, CMSO, shares her thoughts on applying for BBB Accreditation November 2023.


Paula Fleming
, CMSO, shares her guide to business owners and leaders in November 2023.

Paula Fleming, CMSO, discusses how BBB is still around and better than ever in December 2023.

Paula Fleming, CMSO, shares Top 3 BBB member business solutions success stories of 2023.

Paula Fleming, CMSO, discusses applying for BBB Accreditation and how to join the community of trustworthy businesses in January 2024.

Paula Fleming, CMSO, discusses how to unlock the power of the BBB with Customer Care.

Paula Fleming, CMSO, discusses updating your BBB Business Profile. (February 2024)

Paula Fleming, CMSO, discusses the top 4 most used BBB Member Business Solutions. (March 2024)

Paula Fleming, CMSO, discusses how local business Solaris Renewables makes history as first to earn coveted BBB4Good verification . (June 24, 2024)

Paula Fleming, CMSO, discusses a business owner's essential guide to crafting quotes that shine. (August 20, 2024)

Paula Fleming, CMSO, discusses elevating your business with BBB's on-demand education. (September 16, 2024)

Paula Fleming, CMSO, discusses moving from reactive to strategic in business and how to journey beyond survival mode. (September 3, 2024)

Paula Fleming, CMSO, asks for your feedback to help shape the future of BBB. (September 30, 2024)

Billing & Finance

Branding

Business Education & Courses

Paula Fleming, CMSO, discusses the first steps as a New England small business owner to bring in the New Year in January 2024.

Paula Fleming, CMSO, discusses demystifying business structures for new entrepreneurs. (February 2024)

Paula Fleming, CMSO, discusses BBB Learning courses to help grow your business. (February 2024)

Paula Fleming, CMSO, discusses solopreneurship and the tools and tips to fuel your success. (April 2024)

Paula Fleming, CMSO, discusses the mystery unmasked: understanding the Corporate Transparency Act. (April 2024)

Paula Fleming, CMSO, discusses finding the right funding with capital and loan opportunities for businesses. (May 2024)

Paula Fleming, CMSO, discusses how to elevate your business with BBB Learning: on-demand courses, certificates, and continuing education credits. (May 2024)

Denise Shen, Director of Human Resources, discusses the Pregnant Workers Fairness Act. (July 1, 2024)

Paula Fleming, CMSO, discusses a business owner's essential guide to crafting quotes that shine. (August 20, 2024)

Paula Fleming, CMSO, discusses protecting consumers from fake reviews and the FTC's new rule. (September 9, 2024)

Paula Fleming, CMSO, discusses elevating your business with BBB's on-demand education. (September 16, 2024)

Case Studies

Paula Fleming, CMSO, discusses whether your customers ask about BBB Membership and discusses why it matters. (March 2024)

Paula Fleming, CMSO, discusses a business owner's essential guide to crafting quotes that shine. (August 20, 2024)

Paula Fleming, CMSO, discusses lifes unforeseen turns and navigating loss while leading. (September 24, 2024)

Paula Fleming, CMSO, asks for your feedback to help shape the future of BBB. (September 30, 2024)

Checklists

Collections

Customer Service

Denise Shen, Director of Human Resources, discusses how to navigate negative feedback in December 2023.

Paula Fleming, CMSO, discusses whether your customers ask about BBB Membership and discusses why it matters. (March 2024)

Paula Fleming, CMSO, discusses her perspective and a reminder for us all when online reviews get heated. (May 2024)

Paula Fleming, CMSO, discusses a business owner's essential guide to crafting quotes that shine. (August 20, 2024)

Paula Fleming, CMSO, discusses protecting consumers from fake reviews and the FTC's new rule. (September 9, 2024)

Digital Marketing

Websites Made with Google's Business Profile will be Turned off by Google in March 2024, however you have 2 fantastic Options with BBB.

Paula Fleming, CMSO, discusses why now is the perfect time to leverage LinkedIn to your advantage and how in 3 easy steps.

Paula Fleming, CMSO, discusses how Gen Z is on LinkedIn and how small businesses can tap into this market. (March 2024)

Paula Fleming, CMSO, discusses simple marketing mistakes that make me facepalm and how to avoid them. (June 2024)

Paula Fleming, CMSO, discusses personal brand and provides a no-nonsense guide for busy professionals . (July 8, 2024)

Employee Development

Ethics

Expense Management

Financial Management

Grow Your Business with BBB

Paula Fleming, CMSO, recounts a recent July 2023 conversation she had with a business owner.

BBB Business Profiles include over 90 informational data points & attributes about your business and are designed to provide your customers with information about your business.

In today’s world of online research, purchasing and instantaneous promotion and feedback, standing out from the crowd is imperative to building a successful brand and company.

Paula Fleming, CMSO, shares her thoughts on applying for BBB Accreditation November 2023.


Paula Fleming
, CMSO, shares her guide to business owners and leaders in November 2023.

Paula Fleming, CMSO, discusses how BBB is still around and better than ever in December 2023.

Paula Fleming, CMSO, discusses applying for BBB Accreditation and how to join the community of trustworthy businesses in January 2024.

Paula Fleming, CMSO, discusses how to unlock the power of the BBB with Customer Care.

Paula Fleming, CMSO, discusses updating your BBB Business Profile. (February 2024)

Paula Fleming, CMSO, discusses BBB Accreditation: the trust factor your customers are looking for . (June 2024)

Paula Fleming, CMSO, discusses how the greenest grass is often under your feet and provides her perspective on business growth. (July 29, 2024)

Paula Fleming, CMSO, discusses elevating your business with BBB's on-demand education. (September 16, 2024)

Paula Fleming, CMSO, discusses moving from reactive to strategic in business and how to journey beyond survival mode. (September 3, 2024)

Paula Fleming, CMSO, asks for your feedback to help shape the future of BBB. (September 30, 2024)

How-To Articles

New online resource helps people gain knowledge they can use to spot and avoid losing money and personal information to scammers

Paula Fleming, CMSO, discusses a business owner's essential guide to crafting quotes that shine. (August 20, 2024)

Paula Fleming, CMSO, discusses navigating turbulent Mondays and ways to ground yourself by letting the BBB smooth your business journey. (August 26, 2024)

Human Resources

Denise Shen, Director of Human Resources, discusses how to handle workplace negativity. (February 2024)

Paula Fleming, CMSO, discusses how to keep burnout at bay in 2024 in December 2023.

Denise Shen, Director of Human Resources, discusses the Pregnant Workers Fairness Act. (July 1, 2024)

Industry-Specific Tips

Mature real estate agent meeting future homeowner

Paula Fleming, CMSO, shares her thoughts on the concept of business trust in September 2023

Paula Fleming, CMSO, discusses the rise of purpose-driven businesses: why they matter in 2024. (March 2024)

Paula Fleming, CMSO, discusses a business owner's essential guide to crafting quotes that shine. (August 20, 2024)

Paula Fleming, CMSO, discusses lifes unforeseen turns and navigating loss while leading. (September 24, 2024)

Interviews

Paula Fleming, CMSO, shares Top 3 BBB member business solutions success stories of 2023.

Invoicing

Legal

Paula Fleming, CMSO, discusses the mystery unmasked: understanding the Corporate Transparency Act. (April 2024)

Denise Shen, Director of Human Resources, discusses the Pregnant Workers Fairness Act. (July 1, 2024)

Paula Fleming, CMSO, discusses protecting consumers from fake reviews and the FTC's new rule. (September 9, 2024)

Marketing

Paula Fleming, CMSO, discusses her morning over coffee, mail and a marketing conundrum. (March 2024). 

Paula Fleming, CMSO, discusses an afternoon of business consulting and the BBB experience. (March 2024)

Paula Fleming, CMSO, discusses the evenings dance: work, home and finding balance. (March 2024)

Paula Fleming, CMSO, discusses key ways to forge your own luck after St. Patrick's Day. (March 2024)

Paula Fleming, CMSO, discusses why now is the perfect time to leverage LinkedIn to your advantage and how in 3 easy steps.

Paula Fleming, CMSO, discusses March Mania and lessons for building trust and a winning business. (April 2024)

Paula Fleming, CMSO, discusses the top 4 most used BBB Member Business Solutions. (March 2024)

Paula Fleming, CMSO, discusses simple marketing mistakes that make me facepalm and how to avoid them. (June 2024)

Paula Fleming, CMSO, discusses New England's seasonal hustle, the roller coaster of feast and famine and how to hang on. (July 15, 2024)

Paula Fleming, CMSO, discusses personal brand and provides a no-nonsense guide for busy professionals . (July 8, 2024)

Paula Fleming, CMSO, discusses moving from reactive to strategic in business and how to journey beyond survival mode. (September 3, 2024)

Payment Processing

Public Relations

Reputation Management

Paula Fleming, CMSO, discusses her perspective and a reminder for us all when online reviews get heated. (May 2024)

SEO

Websites Made with Google's Business Profile will be Turned off by Google in March 2024, however you have 2 fantastic Options with BBB.

Discuss 5 tips for upgrading your website to drive sales.

Social Media

Paula Fleming, CMSO, discusses why now is the perfect time to leverage LinkedIn to your advantage and how in 3 easy steps.

Social Responsibility

Paula Fleming, CMSO, discusses how local business Solaris Renewables makes history as first to earn coveted BBB4Good verification . (June 24, 2024)

Traditional Marketing

Paula Fleming, CMSO, discusses simple marketing mistakes that make me facepalm and how to avoid them. (June 2024)

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