ComplaintsforARCTOS
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Complaint Details
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Initial Complaint
08/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Arctos coolers two bought july 17 ***** never used paid for lifetime warranty returned new in box they do not work a friend bought one returned **** tracking # ********************** delivered 7-20-2023 ********** *** ************************************************ I have called three times about my refund since they keep saying 7 to ten days it is 8-27-2023 still no refundCustomer response
09/16/2023
Order # ********* returned in new condition **** tracking #**** **** **** **** **** 40Initial Complaint
04/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought this Arctos cooler back in November 2022. It was winter and cold so I put it on a shelf, unopened until March when the weather warmed up. Then I opened it up and set it up with the directions that were issued. The cooler did not come on, it just flashed its lights and that was all. I complained to the company and they sent me a new one that arrived 04/05/2023. I again set it up following the instructions and when I went to power it on it did nothing again except flash its lights. They need to pack it better because I think the post office people toss it around some due to it being so light and small. I spent $107.04.Initial Complaint
12/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered an Arctos Personal Space Cooler on 9/7/2022. Upon receiving the items I read the instructions, followed them and put Space Cooler into use. This product was simply false advertisement at its finest. . It did completely NOTHING. What a rip off. I sent 2 emails requesting to return the item with the expectation of a refund. This vendor did not even respond.Initial Complaint
10/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered an Arctos Personal Space Cooler, an extra filer and a lifetime warranty on 8/1/2022. Upon receiving the items I read the instructions, followed them and put Space Cooler into use. It did bot cool the room in any way. It powered off after 3 hours. I was extremely dissatisfied. It's more like a desk top fan with no real coldness.I sent 2 emails requesting to return the items of order# ********* with no reply.Initial Complaint
09/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased 3 Arctos systems, 3 filters, and 2 warranty's on July 10, 2022. I received 2 Arctos systems and one warranty on July 20th. I contacted Arctos customer Service and they said it would be shipped out as a second shipment. I waited until August 15th when I contact customer service again letting them know I had not received the products. They said I only order 2 systems. I told the I have my receipt proving what I ordered. She asked me to email it them. I emailed my receipt on Aug. 15th, 16th and the 22nd. I have called again they said they were going to process my refund my credit card $145.68 (tax excluded) on September 7th as of today September 14th I have not received my refund. I do t know what else to do. Every time I call Arctos customer service I get someone different and I have to go over and explain everything again to no avail. I have included my receipt, I believe it is called message, but it is my receipt for my purchases. Please help me. Thank youCustomer response
10/06/2022
This has been resolved. Thank you for your help.
*************************Initial Complaint
05/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Saw an ad for portable air conditioners. They promised to cool any room in 5 minutes. Transaction date: 3/18/22 **** Paid $273.76 Theses AC's do not cool a room off in any amount of minutes. It's not even cold air coming out of it. I ordered 4 and want to send back the 2 that we did not open. I would like to send all 4 back but I don't think that the company will approve the return of the open AC's. I am leaving a review on their website and on your website. I am very unhappy and disappointed that the product did not do what it was claimed to do in the ad and on their website. I emailed the help desk and have not received anything back from them. Help please. Order number: ******** Tracking number: ********************** I have attached the only 3 emails that I received from this company.
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.