ComplaintsforBaltazar Tire Shop
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Complaint Details
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Initial Complaint
05/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
5/1/2024 completed tire change over. Took vehicle on the highway and noticed it was shaking. Took the vehicle in for a rebalancing and they informed me that two of my rims were bent and as a result causing the vibrations while driving. The company clearly damaged my rims during the change over because it was driving perfectly fine before I took it into the shop. They refused to provide me with video footage of my change over service to prove otherwise nor did they bother to explain how else it could have possibly happened and rather ordered me to leave.Initial Complaint
05/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
April 17th 2022, I had my vehicle towed to Balthazar tire after a nearly fatel blowout. I was quoted a price for 2 new tires. But upon arrival Balthazar the owner told me that he had miss qouted me because I gave him the wrong tire size. He also told me that I only needed to replace the Completely blownout tire.which Should have Saved me about $200. April 18th 2022 at around 930am I Recieve a call and Voicemail from one of the tire technicians. He doesn't state Why he is calling Just asks for me to call back Which I did. I'm told that my vehicle is ready and the total for one tire would bes $230 Instead of $380 for tires.at this I become Confused and ask Why the price Change? I think I was speaking to his wife at this point. She starts to become huffy saying I purposely gave her Wrong info origionally.Speed to explain I was only going off what if said online and I didn't have the car infront of me when I first Requested the quote.?But eitherway I needed the tire and the wrong price. didn't matter so long as my car was safe for me and my two small children. I am currently homeless and living out of my vehicle. I also told.them this not for sympathy bit to hopefully have them make it super safe. This dis not happen. I was unable to come myself and pick up KY vehicle that Saturday April 18th so I has my sister swing by and grab the keys since I laid over the phone. She did this and on Sunday April 19th we go and I collect my car. The front right passenger tire is nearly completely flat. Mind you this is the one I paid to be replaced by a brand new tire. It was not.i air up the tire not once , or twice but multiple times that Sunday finally having to put fix a flat I the tire just to make it home. When I call and ask exactly what was done to.my car and let the owner know of the issue 4/20 he promptly starts screaming in my face saying that he will just take the tire off completely and he hopes me and my children die horribly. I just wanted a refund or replacement.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.