16 Customer Reviews
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Review from Barbara S
1 star04/02/2024
This USED to be a good company, I've been buying from them for years. It took me a while to realize I hadn't received my checks after my last order in January, but I called, they apologized and said they'd send them. They didn't. When I called again, they sent me the original notice that the checks had been sent, didn't address it otherwise. Fortunarely, whatever caused the deterioration of theoir service also affected the billing, as I cannot find any record of my card having been charged for checks I never received. Whew!
CheckWorks, Inc. Response
04/03/2024
Hello ********************,Thank you for being a loyal customer of ******************** since 2020. We do apologize for any inconvenience this is causing. I can assure you that the **************** as well as our product quality is still in place. In review of your account, you are correct, your last order was in January of 2023. As you have stated, no new orders were created, therefore, no further charges have been credited to your account since January of 2023. When orders are received by our customers, we allow a 60 day grace ****** for the customer to review the order. If there are any errors or anything missing, the customer is allowed to return the order or get corrections if needed. At this time, there is no record of communication regarding an issue. We value you as a customer and would like to assist you in placing a new order. We have a dedicated **************** line ************ as well as a secured web portal, www.checkworks.com. Please allow CheckWorks the opportunity to serve you.Review from David K
1 star02/03/2024
BEWARE ! I ORDERED CHECKS THEY ADDED THE CHECK NUMBER ON THE ACCOUNT NUMBER CHARGED ME $59.00 AND WHEN I VERIFIED FROM THE **** THE CHECKS WOULD BOUNCE BECAUSE THE ACCOUNT NUMBER WAS NOT CORRECT , ********************** RESPONSE WAS THEY HAVE NO WAY OF FINDING IF THE ACCOUNT NUMBER WAS NOT CORRECT ? NO MONEY BACK AND THEY HAD THE ***** TO SAY IF I WANTED TO RESUBMIT MY ORDER THEY WILL CHARGE ME HALF OFF ????? NEVER AGAIN !!!!CheckWorks, Inc. Response
02/05/2024
Good afternoon, I've reviewed your order, and the account number was printed according to what you entered during the ordering process. We are not able to validate the account number entered against the account number on file with your financial institution, because we are a separate entity from your financial institution. I apologize for any confusion during the ordering process. We do understand mistakes happen, which is why our representative offered to replace the order for you with a 50% product discount. Please call us at ************** if you would like to replace the order, or if there is anything else we can assist you with.Review from Rebecca T
1 star01/19/2024
I ordered what was advertised as a leather personal checkbook cover, it was delivered promptly, but if it is leather, I will eat my hat! The photo showed a purple pebbled soft leather with what appeared to be a chizeled gold heart and I received a smooth plastic feeling item with a stamped gold flaking heart. Sad and misleading??.CheckWorks, Inc. Response
01/22/2024
**********************,
I apologize that you were not satisfied with your recent purchase. I've issued you a full refund, and it will appear in your account within a few business days. In addition, we will review our website to ensure this product is accurately reflected.
Thank you for bringing this to our attention. Please do not hesitate to reach out to us at ************ with any further questions or concerns.
Review from Rebecca A
1 star01/09/2024
I ordered checks from a ****** search for animal print. The top of the page says box have 125 check and 100 for duplicates. I ordered a box and received 36 checks. I called and was told that basic checks online with 2 books of 18 checks. No where on the order does it say that you get a different amount.CheckWorks, Inc. Response
01/10/2024
Hello *********************************,We apologize for your unhappiness with the checks you have chosen. After review of your order and the correspondence you have shared with our customer Service Representative, you were given the correct information. At the time you placed your order and chose your check design, there is a box to the right of the check listing the price of the checks you have chosen and directly below the price is a chart listing how many checks are included in 1 box, 2 boxes and 4 boxes (for Singles and Duplicates). This chart also includes the number of checks you will receive given your selection. Our intention is to never deceive any customer. We apologize for the confusion.Review from Jeffrey W
5 stars12/02/2023
Somehow I got my checks delivered the day after I ordered them. I dont know what to say. I received an email from you at about 7:00 p.m. CST on December 1 informing me my order was shipped and that I should receive it in 5-7 business days. I was already holding the order in my hand.CheckWorks, Inc. Response
01/04/2024
Hello and thank you for such a lovely review. We strive for our customers to have the ultimate customer service experience. Whenever we have the ability to go above and beyond, that is what we do. Enjoy!Review from Rachel B
1 star10/27/2023
I ordered personal checking account checks on September 23,2023 from Checkworks, Inc. The fee, $28.50 came out of my checking account on September *******. I have been waiting for my checks for a month now and have called several times only to be told that they have no records of completing my order. *******., ****** wanted me to give her my banking information over the phone. I told her that is not going to happen because my trust in the company is gone now. She said that she needed this information to finish the process. Well, the money for the order has come out of my checking account, so I have requested that my $28.50 be refunded back to my account. I am very disappointed that companies like this are allowed to be in business. I am praying that no fraud results from my transaction. Thank you for your attention.CheckWorks, Inc. Response
01/04/2024
Upon review of this account, there has been a credit issued to this customer in the amount of $28.50. This refund was issued on October 27th. It appears there may have been a disconnect upon the order being placed and maneuvering throughout the system properly. This is not a common occurrence. We sincerely apologize.Review from Pam C
1 star04/05/2023
I will not be ordering checks from CheckWorks in the future. Processed my usual order of checks in 2022, but did not receive them after weeks of waiting. CheckWorks used US ************** with no tracking options and the checks disappeared. CheckWorks was unable to determine the status of the checks and they never arrived. A replacement set of checks was overnighted to me, however, the original checks must be out there somewhere, causing me to close that account in anticipation of possible fraud. Sending checks out with no way to trace is inexcusable. I was never informed of the status of the first order of checks. Too risky to use CheckWorks again.Review from Kimberly G
1 star03/13/2023
3/13/23 I would give Checkworks a NEGATIVE 10 if I could!! Checkworks website claims "30% more checks per box" and "125 checks". I had ordered from them previously and ordered a couple of boxes in which I received 4 books of checks per box. This time, I ordered 1 box, expecting 125 checks per box as advertised on their website. What I received was one book of 30 checks! (I wish I would've looked on this site first!)However, I agree with the responder below who asked "What good is a BBB A+ rating worth if it doesn't guarantee anything"???Review from Diane V
1 star10/27/2022
I ordered checks back in June still have not gotten my order I was tod that my order shipped on July waited and now it is October no checks I requested a refund of my money since obviously the order was lost or never sent But by the looks of the reviews there are no happy customers with this scam company I hated giving them any star at all It says that customer reviews are not used in BBB rating then why are they asking for this information for "BBB"rating and you have to fill in the information to submit reviewCheckWorks, Inc. Response
10/28/2022
I apologize that you did not receive your order. I see that you placed your order 7/25/22 and selected free standard mail as the shipping method. The order shipped from our facility 7/27/22, and was sorted through a USPS facility in Tampa, FL 8/3/22. Unfortunately, the standard shipping option does not provide full tracking information, so I am unable to see any activity after that. It appears that the order may have been lost in transit by USPS. I understand you contacted our customer service team yesterday and were offered either a free replacement order or a full refund. As requested, your refund is being processed.Review from Robin R
1 star08/16/2022
They **** I got 116 check basic check and it cost me $** ****
Customer Review Rating
1.25/5stars
Average of 16 Customer Reviews
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