ComplaintsforThe Shoe Clinic
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Complaint Details
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Initial Complaint
11/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This complaint dates back to August 2021 as I reached out for shoe cleaning services and was quoted a price. I forwarded over my payment using my credit card and shortly thereafter mailed off my shoes with the promise of a 21 day turn around. Now over 90 days later I still haven't received shoes and the last contact 4 weeks ago stated that they were being mailed out and would follow up later that day with a tracking number. Since then no one will answer my phone call no one will respond to my messages and I've yet to receive my product.Business response
01/20/2022
Business Response /* (1000, 9, 2021/12/17) */ Customer shoes have been returned. Here is tracking. XXXX XXXX XXXX XXXX XXXX XX
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.