ComplaintsforSkyward, LLC

• Initial Complaint

  01/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Skyward Heating Air Plumbing located in *************************************************** approached me to help me with a **** project that I wanted to get done on in a small store that I have bought in ******* *******. The address of the store where the **** needed to be installed is ************************************************. The sales agents from Skyward promised me that this work can be completed from their side without any issues. They sent me the scope of work with their license number to do business in the ***************. I had pulled a permit as a owner / general contractor to get work done through ****************. **************** had to pull their **** installation permit to start the work on the installation. The company promised me that they are able to do it. They furnished me their license number of **** ******* and premised me that they will pull the permit and complete the work. Below are the sequence of events with the details.The company has promised me that they will pull the permit and complete the work and are now not completing it stating that they are not in a position to do it. They do not have a license nor are they helping with getting the issue resolved. I feel cheated and hopeless about this situation. The employees of the company are all in agreement that the work is not complete and the permit needs to be pulled from their side. The owner ***** has made multiple promises of resolving the issue and has still not resolved it. The project has come to a stand still and is causing a huge financial damage to us. We kindly request you to intervene and get this resolved. From what I understand there are multiple customer who are facing this issue.

  

  Business response

  02/23/2024

  Dear ************,
  
  I hope this email finds you well. I am writing to provide an update on the complaint filed by *********************** (Complaint ID ********* against Skyward Heating Air and Plumbing.
  
  We have been actively engaged in resolving the concerns raised by **********. In our latest communication on February 14, 2024, ********** was advised to coordinate with his electrician and the ductwork subcontractor to address the inspection items. The completion of these tasks is crucial for us to proceed with the installation and system start-up.
  
  In an effort to maintain transparency and ensure a timely resolution, we reached out to ********** via email on February 21, 2024, seeking a status update on the progress of the coordination with his electrician and subcontractor. Regrettably, to date, we have not received any response from **********.
  
  We remain committed to resolving this matter and providing ********** with the exceptional service he deserves. However, our ability to proceed further is contingent upon the necessary actions being taken by ********** and his representatives.
  
  If there are any additional details or specific information you require, please do not hesitate to reach out to us. We appreciate your assistance in facilitating a fair and prompt resolution to this matter.
  
  Thank you for your attention to this issue, and we look forward to your guidance on the next steps in the resolution process.

  Best Regards,

  ***********************

  Skyward Heating Air and Plumbing

   

• Initial Complaint

  08/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company installed a grease trap at the location which we were told it would be flush with the ground and a lid safe for delivery vehicles. That is not what we received, the grease trap was not placed far enough under ground and is sticking up several inches. Enough to damaged a vehicle if it was ran into or attempted to drive over. Not only that but they completely tore up the whole drive and never fixed or cleaned up the property. We asked several times for it to be fixed because it is incorrect but they will not fix it and said "it is what it is".

  

  Business response

  09/01/2023

  I am the new General Manager of Skyward, and this troubles me. I am not ok with how this situation was handled. I want to fix this as soon as possible. I need to schedule something ASAP. Can I please have the contact information so that I may have my CSR call them and put them on the schedule and I will personally go out with the technician to ensure this is handled correctly and to personally apologize. I was not here at the time, but I take responsibility for anything done by the company who's name is on my shirt. 

  

  Business response

  09/01/2023

  I am the new General Manager at Skyward and this complaint is not how I run a business. I want to do something about this ASAP. Thanks! 

   

  *******************************
  ************ (cell)
  ***********************************

  Customer response

  09/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩