ComplaintsforFontainbleu Apartments, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Have been trying over a month to get repairs to the first bath room, water runs on floor. Dish washer tray will not lock and I can not use it. Tried to wash in sink and it is stopped up and can not use it. Ice box in refrigerator keeps making noise all night and all day. The lady I spoke with keeps telling me she ordered parts and I have to wait nor over a month.Customer response
10/18/2022
During the last of August the refrigerator's ice box makes noise, loud noise. They keep saying they have ordered a part and they need to wait until the part comes in. It's going on 2 months , still making noise. Please make the repair. The other items have been taken care of.Business response
11/18/2022
On September 6th, a work order for Mr ******** clogged sink and fridge growling occasionally was received and the same day our staff went up and unclogged the sink. The fridge was found to be operating fine and no sound was heard.
On September *************************** for a leaking toilet and once again, clogged sink. The wax ring was replaced on the toilet the following morning, the 13th, and the garbage disposal was also replaced Serial # ***********.
On November 7th, a woman came by and dropped off his rent payment and mentioned the sound the fridge makes is annoying and problematic. We called for a contractor to come check to see if the compressor was going out - sometimes its just the fan hitting something. We called several, and the quickest was Appliance Masters - they came on the 16th of November and diagnosed the compressor was indeed going out. A replacement refrigerator was installed the same afternoon on November 16th.
We strive to satisfy all our residents, and we truly regret having anyone feel as though we didnt respond or react as they would expect. We were prompt in our remediation of the customers request, and always will be,
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.